Job Purpose:Supervises security operations on an assigned shift. Job Duties and Responsibilities:(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)Maintains the efficiency of security floor operations by assigning duties to the Security Assistant Shift Supervisors Officers, reviewing and monitoring staff schedules to ensure adequate coverage, submitting time and attendance documentation to appropriate personnel, communicating pertinent department information to staff, guiding and coaching personnel on security policies, procedures, and mandated regulations, monitoring delivery and quality of post orders, service standards, Emergency Standard Operating Procedures, correcting out of compliance behaviors, coordinating activities for crowd control during in-house promotions, and acting as an advisor to resolve team member conflict.Develops team members by monitoring and evaluating team member performance, identifying training needs, conducting performance appraisals, and providing counseling, guidance and corrective action as needed.Ensures casino safety by monitoring and correcting unsafe conditions, responding to dispatched calls as needed, activating 911 calls when required, making tactical decisions in emergency situations such as fire, earthquake, flood and evacuation, maintaining the integrity of major crime scenes, assisting law enforcement personnel during evacuation and search procedures, placing individuals under arrest, determining the need for exclusions and duration, and providing security coverage during special events and color guard functions.Promotes guest relations by remaining present on the casino floor, proactively working with other casino department managers and supervisors to ensure guest security/safety, screening and answering security inquiries, solving guest and/or safety concerns, and referring complex problems to the VP of Security/Entertainment, Security Assistant Director or Security Shift Manager.In the absence of the Security Shift Manager, initiates hires, transfers and terminations of department staff by communication staffing needs and advertisement requirements to Human Resources, selecting and interviewing best qualified applicants, recommending final candidate selection to the Security Shift Manager, initiating progressive discipline of existing team members, recommending termination as needed, and generating the appropriate paperwork. Job Specifications:Education and Experience:Essential:• High School Diploma or G.E.D.• 2 years' experience in casino security operations• 1 years' supervisory experience (over 30 people)Desirable:Law enforcement experiencePOST certification Skills and Knowledge:Essential:Working knowledge of security rules, regulations, and proceduresAbility to evaluate crisis situations and make sound judgmentsAbility to effectively communicate with guests and team membersAbility to prioritize and perform multiple tasks and assignmentsAbility to communicate effectively in the English languageAbility to compose written documents in the English languageAbility to complete forms, documents and written reportsAbility to maintain professionalism and composureAbility to understand and follow verbal directives and written directionsAbility to wear a radio earpiece and understand radio transmissionsAbility to accept constructive criticismAbility to provide guidance and leadership to staff membersAbility to appear for work on timeAbility to walk and stand for up to eight hours at a timeAbility to work in a smoking environmentDesirable:Multilingual Supervisory/Managerial Accountability:Direct: Security Officers, Dispatchers, and EMT'sIndirect: NONE