Job Purpose:Provides guest service by performing a variety of transactions and exchange services to guests Job Duties and Responsibilities:(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)Provides guest service by greeting external guests in a friendly and courteous manner, providing change, scanning and redeeming slot machine tickets in the denominations requested by the guest, furnishing guests with game and promotional information, instruction and assistance, performing cash, chip, coin, voucher, promotional, coupon, and check cashing and cash advance transactions.Maintains bank supply and integrity by inspecting monies, identifying coins, bills, and chips for counterfeits, contacting Security and Gaming Commission when counterfeits are found, balancing window inventory, preparing drops and buys, and preparing machine ticket redemption, coupons, check cashing/cash advance and balancing reports.Provides administrative support by paying slot jackpots, recording transactions mandated by Title 31 in logbook and computer, and performing other duties as assigned by the supervisor. Job Specifications:Education and Experience:Essential:Cash handling experienceGuest service experienceDesirable:Casino experience1 year of cash handling experience1 year of guest service experienceSkills and Knowledge:Essential:Ability to appear for work on timeAbility to perform data-entry into a PCAbility to interact effectively with team members and guestsAbility to communicate effectively in the English languageAbility to read and write in the English languageAbility to maintain professionalism and composureAbility to complete forms and documentsAbility to understand and follow verbal directives and written directionsAbility to accept constructive criticismAbility to count cash and make change in a fast-paced environmentAbility to recognize counterfeit monies and chipsAbility to perform simple mathematical calculationsAbility to walk and stand for up to eight hours at a timeAbility to work in a smoking environmentWorking knowledge of MS Word and Excel10-key by touchDesirable:Multi-lingualSupervisory/Managerial Accountability:Direct: NoneIndirect: None