About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to heal the wounds of war and to restore dignity, hope, and self-sufficiency to all veterans in need, and to end homelessness and poverty among those we serve. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org .

Job Title
Program Monitor

Location
Veterans Commons, 150 Otis Street, SF, CA 94103
Employment Type
Full-time, Non-exempt

Schedule (work hours)
Monday – Friday, Swing Shift, 2:00 pm – 10:00 pm

Salary Requirements
$21.50- $23.00

Summary

The Program Monitor serves as the frontline representative of Swords to Plowshares property management, responsible for upholding safety and security protocols. Welcoming tenants and visitors, overseeing building traffic, maintaining building security, and facilitating effective communication with residents, guests, service providers, and colleagues. As integral members of the site team, they contribute to maintaining excellent customer service standards, cleanliness, and a safe environment. Additionally, they provide round-the-clock security and promptly respond to building and tenant emergencies. Program Monitors must demonstrate professionalism, courtesy, and respect towards tenants and guests while enforcing property regulations and fostering a hospitable atmosphere. This role reports to the Assistant Property Manager.

Responsibilities

• Provides courteous and professional service to residents and their guests while maintaining appropriate (professional) boundaries.
• Screen all visitors entering the building. Inform visitors of visitor policy, check visitor ID and sign visitors in and out of the building.
• Promotes compliance of building policies including communicating denial of entry to visitors who are determined by management to have violated the rules.
• Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.).
• Answer all incoming calls and redirect them or keep messages.
• Assist tenants with questions, the completion of work orders, incident reports, and address complaints. Replenish and make copies of all necessary paperwork, work order, incident report, grievance form.
• Receive letters, packages etc., log all letters and package received in Activebuilder. Distribute them.
• Complete accurate daily shift report and incident reports prior to completion of shift. Complete Shift Reports with all communications and building activity, including unusual events as well as violations of the community rules, visitor policy, and any other pertinent building/ policies and
• Assist with office responsibilities such as completing work orders, comment cards, visitor violation forms and other duties assigned by management.
• Complete incident reports to record unusual building activity.
• Maintain 86 list and inform Property Management of any updates.
• Maintain complete and accurate building logs (visitor log, vendor log, overnight log, daily log).
• Monthly supervision with supervisor.
• Attend monthly program monitor meetings .
• Investigates residence floors when necessary and appropriate (e., noise complaints, facilities issues, etc.).
• Responds to emergencies by calling the appropriate emergency services (i.e., police, ambulance, fire department) and on- call staff. Act as a resource in emergency situations.
• Attends and actively participates in staff meetings and training as assigned by your supervisor, including mandatory meetings held outside of scheduled work
• Must be able to perform all tasks as assigned by management with what would be considered reasonable accommodation. Please note that responsibilities may vary by site.

Responsibilities

The ideal candidate will bring the skills, experience, and qualifications described below:

• An understanding of and experience working with the issues of homelessness.
• Commitment to helping formerly homeless people to regain and maintain their independence.
• Present a relaxed, courteous and professional communication style even under pressure.
• Organized with attention to detail.
• Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity Equality Initiative.
• Ability to both works independently and be a part of a team.
Knowledgeable of Microsoft Suite of programs, which includes Microsoft Word, Microsoft Excel, and Microsoft Outlook. Aside from general computer programs the Program Monitor will use our property management software system RealPage/Activebuilding and needs solid computer skills, organization skills, and excellent alphabetization and filing skills.

Physical Requirements:

• Ability to maneuver throughout the building, including stairs.
• Ability to sit for extended periods of time.
• Ability to lift 20 lbs.
Ability to function under stressful circumstances and emergency situations.

Diversity, Equity, and Inclusion Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of creating a more diverse, equitable, and inclusive organization. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

We stand against injustice and discrimination of all kinds. This includes mistreatment based on race, age, color, veteran/military status, language, ethnic background, national origin, ancestry, ability, religion, sexual orientation, gender identity, or gender expression, other status protected by law, and the other qualities/traits that make you unique. We encourage applications from all qualified individuals.