Want a fulfilling job where you can make a difference helping those in greatest need? Come join the Emergency Shelter Team @ Switchpoint.

Switchpoint Emergency Shelter is seekingPT Resident Support Staffto work Days (4:00 pm - Midnight) 2-3 days per week, including weekends. 

Shelter Support Staff at our Emergency Homeless Shelter

RESPONSIBILITIES:

• Report to the Shelter Manager.
• Understand and implement Switchpoint’s mission and values and adhere to the Staff Code of Conduct and policies and procedures.
• Provide excellent customer service to community members, volunteers, donors, residents in greeting in person or by phone.
• Direct and refer individuals to the correct resources and information.
• Compassion and good listening skills while still holding residents accountable to shelter rules.
• Professional boundaries a MUST -- providing opportunity with accountability for clients/residents.
• Conduct check-ins with clients/residents and provide any needed follow up.
• Supervise meal preparation and clean-up.
• Monitor completion of daily chores with program residents.
• Complete bag checks, room checks, etc. with program residents.
• Document notable client interactions with staff, volunteers and/or other clients.
• De-escalate clients/residents when necessary.
• Maintain appropriate professional boundaries with program residents; Reinforce community living guidelines with residents.
• Oversee prescription and over-the counter medications to clients according to policy.
• Distribute personal care items to clients per protocol; Provide crisis intervention, safety planning, and resource information to clients and callers.
• Interview clients seeking services and complete new client admissions according to policy;
• Perform program departure procedures with clients.
• Immediately report suspected neglect/abuse to Manager and Regional Director.
• Ensure the safety and security of the program and residents, including completion of walk thru.
• Maintain program and client confidentiality, including former clients.
• Review communication logbook and calls at the beginning of each shift.
• Answer and document all telephone calls and activities per policy.

Job Type: Part-time

Benefits:

• 401(k) matching
• Paid time off