Job Title: Outbound Call Center Representative

Location: In-office with the possibility of remote work

Company Overview:
At Switalski Eye Care, we're committed to providing high-quality eye care through our 11 locations. We value our employees and work hard to create a supportive and caring environment. Our staff is passionate about eye care, and we're looking for an Outbound Call Center Representative to join our team and help ensure our patients stay on top of their yearly eye exams.

Job Summary:
The Call Center Representative is responsible for managing pre-appointments, ensuring high appointment confirmation rates, and updating scheduling software. This role involves sending text messages, making outbound phone calls, and tracking patient responses. The ideal candidate can work independently, has a strong work ethic, and is comfortable without direct supervision.

Key Responsibilities:

• Make outbound phone calls to schedule pre-appointments for the following year.
• Send text messages to remind patients about upcoming appointments and confirm attendance.
• Track patient responses and ensure a high rate of appointment confirmations.
• Update scheduling software with confirmed appointments and maintain accurate records.
• Collaborate with other team members to ensure smooth communication across the practice.

Qualifications:

• Excellent communication and interpersonal skills.
• Experience in customer service or call center roles is preferred.
• Ability to work independently with minimal supervision.
• Strong organizational skills and attention to detail.
• Proficiency with basic computer applications and scheduling software.

Benefits:

• Medical, dental, and life insurance.
• Paid time off and 7 paid holidays per year.
• Flexible work hours between 8am and 8pm (8-hour workday, 40-hour workweek).
• The potential for remote work after successful training.

Training and Onboarding:
We offer comprehensive training to help you succeed in your role. You'll learn about our scheduling processes, communication protocols, and how to provide excellent patient care.

How to Apply:
If you're passionate about customer service and are looking for a role where you can make a difference in the healthcare industry, we'd love to hear from you. Please submit your resume and a brief cover letter outlining your experience and why you'd be a great fit for our team.

Equal Opportunity Employer:
Switalski Eye Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid work
• Office

People with a criminal record are encouraged to apply

Ability to Commute:

• The Colony, TX 75056 (Preferred)

Work Location: Hybrid remote in The Colony, TX 75056