Responsible for scheduling all surgeries for Physicians and getting authorizations for those surgeries.

This position requires knowledge of insurances and commonly-used concepts, practices, and procedures.

ESSENTIAL FUNCTIONS:

· Tracks and obtains medical clearances for scheduled surgeries.

· Navigates EMR to scribe voicemails and returns appropriate calls as needed.

· Call patients to schedule surgery within 48 hours of the order being signed and schedule all pre-op and post-op appointments for the patient.

· Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.

· Communicates clinical instructions needed for appointments/procedures.

· Updates system for any changes or additions to the schedule.

· Accurately updates patient information in the practice management system and EMR.

· Ensures canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.

· Other duties as assigned.

EDUCATION · High school diploma/GED preferred.

EXPERIENCE · 1-2 years medical office scheduling or 1-2 years administration experience combined with orthopedic clinic experience prefered.

REQUIREMENTS · Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.

KNOWLEDGE:

· Knowledge of insurance plans.

· Knowledge of computer systems.

· Knowledge of grammar, spelling, and punctuation to type patient information.

SKILLS:

· Skill in customer service.

· Skill in communicating effectively with physicians, clinical staff, and the public.

· Skill in establishing good working relationships with both internal and external customers.

ABILITIES:

· Ability to maintain patient confidentiality.

· Ability to communicate with upset and frustrated patients.

· Ability to obtain patient history and medical history

· Ability to work on multiple projects and prioritize tasks.

ENVIRONMENTAL WORKING CONDITIONS: · Normal office environment.

PHYSICAL/MENTAL DEMANDS:

· Requires sitting and standing associated with a normal office environment.

· Some bending and stretching are required.

· Manual dexterity using a calculator and computer keyboard.

ORGANIZATIONAL REQUIREMENTS: · HOPCo Mission, Vision, and Values must be acknowledged and adhered to.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Medical terminology: 2 years (Preferred)
• Computer skills: 2 years (Preferred)

Work Location: In person