Description

Location: Swickard Volkswagen of Anchorage, 6115 Old Seward Hwy, Anchorage, AK 99518

At Swickard, we’re passionate about vehicles and committed to providing 100% customer support and satisfaction – that’s where you come in!

Each member of our team is dedicated to providing a superior experience, whether over the phone, face to face, or in a supportive role. Our customers are the reason we’re here. We want to be their favorite place to purchase or lease a vehicle, and we want to be your favorite place to work! If you understand hospitality and are committed to the customer experience we’d like to talk to you! Swickard is changing the way auto dealerships operate, and revolutionizing the world of service after the sale. Our culture is transforming the retail automotive industry – and our team just continues to grow!

We’re already in the Top 100 of companies in automotive retail – come find out why!

We seek a Service Advisor with excellent customer service skills. Experience is a must! We are a very busy dealership with a steady workflow, an experienced service team, and a very up-to-date facility. Additionally, we offer the opportunity for very competitive income, benefits, and an enjoyable work environment.

Responsibilities:

• Greet customers promptly
• Meet with customers and review services owed from point of purchase of their vehicle
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee the technician working on customer vehicles including their time management/efficiency, ordering of parts, job completion times
• Participate in the development and documentation of Standard Operating Procedures as appropriate
• Explain all work completed to customers

Requirements:

• High School Diploma or equivalent
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Minimum 1-year automotive service advisor experience
• Basic automotive knowledge
• Ability to concentrate and accomplish tasks despite interruptions
• Ability to perform a variety of tasks simultaneously
• Positive attitude, high energy, friendliness
• Must have a valid driver’s license

We offer a competitive package - salary and benefits - including but not limited to medical, dental, vision, life and pet insurance, optional disability coverage, paid holidays and vacation time, and a 401K plan.

Come join us - be part of an amazing culture that’s transforming the way customers feel about buying or leasing their next vehicle. You’ll be working alongside other talented individuals with the same vision and commitment – together we’ll drive toward a shared goal of giving our customers an exceptional experience. And at Swickard, as an equal opportunity and affirmative action employer, we ensure everyone is welcome and provided an environment to be successful and included. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity, and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our career alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.