POSITION SUMMARY:

This position supports the SwedishAmerican Medical Group (SAMG) with the following processes:

• Patient demographics verification
• Scheduling and coordinating provider appointments, outpatient diagnostic testing, and procedures
• Referral Reconciliation
• Meet or exceed Key Performance Indicator expectations

This individual will work with internal and external customers including providers, clinical staff, and patients to accomplish their objectives. This position participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as Health System Incentives.

Imperative to this role is the dedication and enthusiasm the employee must have each and every day, following all SwedishAmerican guidelines and protocols, from integrity, compassion and accountability, to respect and continued striving for excellence.

EDUCATION/TRAINING:

Associates Degree preferred with an emphasis on healthcare. At least 2 years of Customer Service experience required, preferably in a healthcare setting or with medical claims insurance. Knowledge of medical terminology and anatomy/physiology preferred.

EXPERIENCE/SKILLS/ABILITIES: Must be detail oriented and well organized. Requires ability to multitask in a high volume, very technical and diverse environment. Position requires strong analytical and critical thinking skills. Effective communication & listening skills required. Excellent interpersonal and customer service skills with ability to interact with all levels of staff, patients, and diverse population required. Knowledge of medical terminology preferred. Ability to type 35 wpm preferred. Previous computer experience required.

Above average written communication skills are required.

Successful completion of annual job specific competencies and skill verification tools required.