FLSA Status: Non-Exempt/ Hourly
Work Schedule : Monday - Friday; Normally 9 a.m.-5 p.m.
Receptionist
Summary
The Receptionist is responsible for receiving telephone calls and routing them to the appropriate office personnel, and responding to emails. The Receptionist will be responsible for maintaining a filing system for baptism, funeral, and affidavit files. The Receptionist will also maintain the parish database including data entry of new parishioners and donations and will serve as office supply inventory clerk.
Requirements
Position Responsibilities
•Serves as receptionist for San Fernando Cathedral parishioners and visitors and directs telephone calls during business hours
•Receives and responds to email and voicemail messages daily and forwards to the appropriate office personnel
•Enters all donations into the ParishSOFT database and sends end of year tax letters to donors
•Maintains the filing system of baptismal and funeral files and locates files as requested
•Creates baptismal, first communion, confirmation, and marriage certificates for those who request a new certificate
•Maintains all of the office supply needs including inventory and ordering
•Registers new parish members/families
•Schedules Mass intentions for weekly bulletin publishing
•Actively participates in monthly staff meetings
•Performs other duties as assigned
Competency
•Communication: Ability to effectively share information and ideas of various degree of difficulty and sensitivity through different means of communication and to diverse audiences (verbal and written)
•Customer Service: Ability to be attentive to the needs of internal and external customers and able to find resolution within the parameters of set standards and messaging in a positive manner
•Teamwork: Ability to work independently and to listen and respond constructively with others fostering collaboration and team success
•Thorough: Ability to provide attention to detail, while meeting deadlines; must be organized
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Confidentiality is required in this position.
•Education: High School diploma, some college preferred
•Experience: At least one year of working in an office environment; fluency in Spanish is required
•Skills: Experience with Microsoft Office programs to include Word, PowerPoint, Excel, and Outlook, Multi-line telephone, and other standard office equipment