SWAY WEST LAKE is hiring for a SERVICE MANAGER

Compensation: 52-56K, full benefits, and 20% annual bonus potential

Same, same, but different. Sway is an award-winning modern Thai restaurant in West Lake Hills, Texas. Named one of Bon Appetit s 50 Best New Restaurants in America when the original location opened in 2013, Sway continues to be known as one of the city's most innovative culinary offerings, featuring communal-style dining, inventive food and cocktail program, and the best rooftop views in Austin.

JOB OVERVIEW

The Service Manager will provide leadership and management support to staff while overseeing day-to-day operations. You will educate, empower, and inspire the team to grow and develop while teaching best practices and sharing your passion for food and beverage. You will be an operational contributor as well as a proactive problem solver willing to recommend ideas to the overall success of the team. A successful Service Manager will bring a strong sense of pride and ownership to the restaurant and be proactive in their understanding of, and input on team development and service standards.

What you'll do:

• Oversee day-to-day restaurant operations, including opening and closing procedures
• Supervise and lead the food and beverage team including hiring, training, scheduling, and performance management
• Maintain an active presence throughout the restaurant leading daily line-ups, conducting daily walk-throughs, developing team members, and coordinating regular departmental meetings
• Maintain an awareness of team members' needs by having eyes on all sections of the floor, host stand, bar well, expo, and bussing areas and support all FOH departments as needed
• Set performance expectations and provide ongoing training and development opportunities
• Oversee the recruitment and training of new team members; plan, document, implement, and monitor training programs
• Guide the quality of the guest experience and service execution; create and implement innovations to enhance the guest experience
• Ensure a high level of guest satisfaction by resolving guest feedback and applying corrective measures as needed
• Maintain a level of awareness of the outlet's ambiance including lighting, temperature, decor, and audio levels
• Oversee reservations to optimize seating and accommodate guest preferences
• Monitor food and beverage quality, presentation, and timing of service
• Monitor staff to ensure properly executed service, positivity, and enthusiasm
• Manage food and beverage inventory, ordering supplies, and controlling costs to meet budgetary goals
• Manage budgets, track expenses, and implement cost-saving measures
• Champion and educate staff on New Waterloo's benefits, perks, and impact programming
• Build and maintain positive relationships with guests
• Ensure all food and beverage operations comply with health and safety regulations and standards
• Review and analyze financial reports, including profit and loss statements and balance sheets
• Work closely with event sales to ensure the successful execution of private events

Who you are:

• You believe in hospitality, deeply and passionately.
• You're adaptable and not afraid to jump in and get your hands dirty.
• You're forward-thinking and proactive.
• You are a leader. You're dedicated to developing with your team and creating a holistic sense of mission.
• You use your time wisely and are an expert at prioritizing.
• You are solutions-oriented and have the confidence to make fast-paced decisions.
• You believe in learning and personal growth; you show up as a contributor, not a spectator.
• You stay organized and can write and prepare accurate reports with sharp attention to detail.
• You're able to work flexible hours in a high-volume environment.
• A plus: You have 1 years of experience in a hospitality or service industry leadership role.
• A must: You like to have fun & be nice.

BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels local partnerships

ABOUT NEW WATERLOO
New Waterloo is an independent hospitality development management company. We make places that create positive impact within the communities in which we live, work, play, and call home. Our brands include: South Congress Hotel, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Revival Baltimore, El Capitan Hotel, and Albert Hotel.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will be accepting applications on an ongoing basis until a candidate is selected for this role.