Swafford Insurance Group is looking for an experienced Personal Lines CSR to join our growing team! This position requires PREVIOUS FLORIDA INSURANCE AGENCY PERSONAL LINES EXPERIENCE, a friendly, out-going attitude and a strong work ethic.

Benefits for the Personal Lines Insurance Customer Service Representative:

• Health Insurance (Monthly Allowance)
• Simple IRA (matching)
• Paid holidays, vacation and sick days
• Competitive base salary (commensurate with experience and licensing)
• Aggressive Bonus/commission structure, NO CAP
• Upbeat, positive environment
• Early-out Fridays
• Shortened phone hours to allow for admin time

Qualifications for the Personal Lines Insurance Customer Service Representative:

• Valid 440, 20-44 or 220 (Property & Casualty) Insurance License
• Previous Florida personal lines (specifically homeowners insurance) experience
• Previous Independent Insurance Agency experience
• Strong service capabilities
• Positive attitude
• Product knowledge
• Must be organized and thorough
• Computer proficiency including Microsoft Office

Responsibilities for the Personal Lines Insurance Customer Service Representative:

• Effectively manage high volume of incoming calls
• Must be able to write additional policies for existing clients
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives quickly and follow-up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers

Job Type: Full-time

Pay: $43,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance

Experience level:

• 2 years

Shift:

• 8 hour shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• How many years of Florida Insurance Agency experience do you have?

Experience:

• Personal Lines Insurance (Agency, not claims or health): 2 years (Required)

License/Certification:

• Property & Casualty License - 220, 20-44, or 440 (Required)

Work Location: In person