Cheyenne Mountain Animal Hospital, part of the Suveto network of hospitals, seeks a Practice Manager to join our team. We serve Colorado Springs, CO and its surrounding communities with the outstanding veterinary care your four-legged family members deserve. Our veterinarians and staff are firmly committed to excellence regarding the care, treatments, and customer service we provide daily, aiming to exceed expectations with every appointment. The love and respect we hold for animals and the human-animal bond shines through in everything we do. From preventative medicine to surgery, dental care, and diagnostics, we leave no stone unturned to keep your pets healthy and happy for years to come.

Our professional and friendly staff is committed to providing your pets with the best possible medical care topped with exceptional client service experience. Cheyenne Mountain Animal Hospital prides itself on promoting responsible pet ownership, preventative health care, as well as health-related educational opportunities for our clients.

The Practice Manager performs a wide range of difficult to complex administrative activities related to the Hospital providing quality patient care and excellent client service, management of finances and accounting, marketing, and promotion of services, staffing and human resources, and discretionary activities, that serve to support effective business operations.

ESSENTIAL JOB FUNCTIONS:

• Responsible for overseeing the recruitment, interviewing, and hiring of staff.
• Monitor employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews.
• Assign job responsibilities to managers and delegate as necessary.
• Responsible for policy enforcement as well as overseeing disciplinary actions and terminations.
• Organize and conduct staff meetings. Meet regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attend corporate meetings.
• Responsible for administration and review of non-medical client complaints.
• Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner. Also, oversee billing, calculations of any discounts and other special accounts.
• Monitor purchasing so the practice operates within budget. Monitor the staff scheduling so that the practice operates within budget. Monitor and approve all expenditures within the Practice's guidelines.
• Ensure that the OSHA and Safety program and procedures are being monitored and updated so that the hospital is in safety compliance.
• Review income statements and other financial data to find ways to improve revenues and hospital contribution. Meet regularly with veterinarians to review financial performance.
• Review accounts receivable to confirm proper and timely processing.
• Understand, participate and support planned marketing events and programs and ensure that the hospital staff utilizes marketing tools and materials and events and programs.
• Read and respond to all communication in a timely manner to ensure that the Practice's policies, guidelines and recommendations are quickly communicated to hospital staff and adequate training follows if needed.

• Knowledge of financial budget management.
• Knowledge of sales and marketing techniques.
• Background in managing service oriented operations.
• Ability to plan, organize and effectively present ideas and concepts.
• Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively.
• Must be able to multi-task and deal with high levels of stress in an environment of changing priorities.

EDUCATION:

• College degree preferred
• Minimum of 5 years of experience in a medical care facility operations management with profit and loss responsibility

We offer a very generous benefits package including medical, dental, vision, short and long term disability, PTO, Volunteer Time Off, Paid Parental Leave after reaching eligibility, continuing education, 401(k) with employer match and more!Compensation: 65,000-75,000