Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. Your main responsibility will be to ensure guest satisfaction by assisting with check-ins, check-outs, and addressing any inquiries or concerns.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Assist guests with check-in and check-out procedures
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints in a timely manner
- Maintain accurate guest records and process payments
- Collaborate with other hotel departments to ensure guest needs are met
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as answering phone calls, taking reservations, and responding to emails

Skills:
- Excellent customer service skills with a friendly and approachable attitude
- Strong communication skills, both verbal and written
- Bilingual or multilingual proficiency is a plus
- Knowledge of hospitality management principles and practices
- Ability to handle guest relations professionally and efficiently
- Familiarity with phone systems and proper phone etiquette
- Strong problem-solving skills to address guest concerns effectively
- Attention to detail and ability to multitask in a fast-paced environment
- Proficient in using computer systems for data entry and reservation management

Requirements:
- Previous experience in a similar role is preferred but not required
- High school diploma or equivalent education required
- Availability to work flexible hours including evenings, weekends, and holidays

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests. Apply today!

Job Types: Full-time, Part-time

Salary: $14.50 - $15.50 per hour

Expected hours: 32 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Ability to Relocate:

• Montrose, CO 81401: Relocate before starting work (Required)

Work Location: In person