Compensation for this position is $30.00 per hour

Surefox North America Inc is a veteran-owned company that prides itself on creating a diverse and unique culture of trained and talented individuals. We seek an experienced Full-time Resilience Officer, Supervisor, with high integrity and professionalism who can join our team here at Surefox. You will be working on uniquely assigned projects under the guidance of Program Management for our top clients. Supervisors are appointed to their roles based upon their ability to uphold the standard expected of them and are proficient and knowledgeable of their post orders, policies, company expectations, and additional duties. Additionally, they have demonstrated an ability to lead their teams, take the initiative, meet any additional tasks and responsibilities given to them by their supervisors, and display strong time management skills. In your day-to-day role as a Resilience Officer, Supervisor, you will act as a liaison between Surefox and its clients while providing emergency response. You will perform all duties in accordance with both company and client policies and procedures, as well as all state & federal regulations.

Additional responsibilities include but are not limited to responding to emergency events, addressing medical & non-medical issues, solving staffing deficiencies, and handling client requests in a timely manner. Under certain circumstances, a Resilience Officer, Supervisor, will be expected to initiate preliminary investigations by writing incident reports on all internal client and company issues. We are looking for someone who has exceptional observation skills and values attention to detail. As we encourage veterans and candidates currently in the military reserve to apply, we welcome all who share the same passion for protection as we do. We are not offering visa sponsorship for this position at this time.

What You Will Do:

• Conduct yourself in a professional manner while communicating with management and team members.
• Conduct briefing and debriefing for any upcoming and off-going shifts during your scheduled shift.
• Coordinate with any additional supervisors from Surefox and other security teams to ensure that all information, both area and site-specific, is being reviewed with all officers.
• Ensure all post equipment is signed out to the correct officers prior to them going to post and that all equipment is signed back in before the departure of each officer.
• Conduct inspections of the equipment upon check out and check-in.
• Ensure that officers have the necessary information available to them to be able to perform their essential duties/roles.
• Ensure team members have access to their respective time keeping systems and can properly manage their times and breaks throughout the day, as well as have access to the following items on their work phone for their assigned post:
• Post Orders & Standard Operating Procedure (SOPs)
• Pass Down Logs
• BOLO Deck
• Metrics Recorder
• Sitrep
• Breaker Schedule (if necessary)
• Ping (if necessary)
• Other GSuite or program approved apps required to fulfill daily duties.
• Ensure employee break schedules are maintained in compliance with federal and state regulations.
• Ensure that all Resilience Officers assigned to your site are not having issues with their break schedule or falling behind no later than (NLT) time frames.
• Coordinate any deployment changes necessary to ensure that Surefox maximizes its footprint and can effectively cover all duties and roles assigned to Surefox.
• Respond to all incidents and assume incident command as necessary
• Document any changes in posture through whatever written means have been provided to you by your leadership.
• Confirm with your immediate supervisor/manager any changes you are going to make before implementing to ensure that they will not affect pay rates, shift lengths, or breaks.
• Update coverage for each shift via email to Area Manager (AM) or Assistant Program Manager (APM)
• Manage any call-offs, late arrivals, no-shows, or other attendance issues that need to be filled out on the Discrepancy Sheet for management visibility.
• Serve as the program training coordinator as needed for ROPATs, on-the-job training (OJT), and other scenarios in support of the training department.
• Conduct routine post-checks and training on-site.
• Be prepared to cover open posts as needed.
• May work alongside the client’s employees to receive and scan mail & packages on the client’s behalf.
• Execute the “Time Off Request” (TOR) process regarding the amount of notice required for each policy and submit a TOR form for the requesting officer.
• Instruct and advise team members on what additional steps may be required, such as submitting documentation for requesting leave on Paycom, and notify them if their request has been approved or denied once the scheduling has made the decision.
• Receive and escalate cross-departmental matters such as
• Payroll
• Scheduling
• Military Leave / Orders
• Scheduling Conflicts
• Uniform
• Deficiencies
• Harassment / Bullying
• Counselings
• Ensure employee professional and personal development through the Surefox Counseling Program.
• Perform security patrols in your assigned area to look for and deter suspicious or nefarious activity while operating on foot.
• Monitor and control access at building entrances and rollup doors.
• Maintain a log of all visitors, vehicles, and other relevant activities.
• Provide information and assistance to staff, visitors, and other individuals.
• Ensure compliance with company policies and procedures for safety and security.
• Watch alarm systems or video cameras and operate detecting/emergency equipment.
• Assist with access control operations, including verifying the proper ID and credentials of individuals attempting to access the client's facilities.
• Monitor entrances and exits to a given facility or site to ensure continued security and protection of the client's employees and property.
• Provide assistance to clients’ employees as needed and create a safe and friendly environment for visitors and clients in a professional manner.

What is Required:

• Must be eligible for employment within the United States
• Must be a minimum of 18 years old per state licensing guidelines
• Must be able to pass an extensive background check, and drug screening
• Must live within driving distance or be willing to relocate
• Must have a current BSIS guard card or eligible to qualify for guard card
• Adult and pediatric CPR, AED and First Aid Training
• Must have a high school degree or equivalent
• Demonstrated competence in reacting to and handling emergencies
• Ability to communicate with people at all levels effectively and from various backgrounds
• Good judgment with the ability to make timely and sound decisions
• Ability to understand and follow written and verbal instructions
• Ability to work independently and as a team member

What is desired:

• Security or law enforcement-related experience preferred
• Military background is a plus
• Report writing experience preferred

Job Type: Full-time

Pay: $30.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to Relocate:

• Oakland, CA: Relocate before starting work (Required)

Work Location: In person