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Project Coordinator
SupportWorks Omaha, NE
$86k-109k (estimate)
Full Time | Specialty Trade in Construction 3 Weeks Ago
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SupportWorks is Hiring a Project Coordinator Near Omaha, NE

Are you a task master that goes above and beyond the call of duty to provide excellent customer service? We are looking for a Project Coordinator that will oversee major projects and will work closely with team members to execute and meet project deadlines. This role will also be responsible for effectively communicating the project plan with internal stakeholders and customers, scheduling production crews and supporting our sales and leadership teams.
Qualifications:
As Project Coordinator you will be responsible for:
  • Scheduling and Project Coordination
    • Meet or exceed goals for scheduling crews to capacity.
    • Review installation calendar and make decisions that increase efficiency and productivity.
    • End-to-end review of jobs to ensure all required tasks are completed (e.g. customer calls, proposal updates, invoice review, etc.)
    • Partner cross-functionally with accounting, sales, production, Thrasher sales, etc. to ensure data accuracy.
    • Build strong relationships with Branch Managers and Hello Garage leadership.
  • Customer Support
    • Follow up on reviews, Net Promoter Score (NPS) and cases to ensure customer satisfaction.
    • Share learning experiences with management team and individuals.
    • Answer questions and problem solve for customers.
    • Leads and participates in orientation and training as it relates to improving the customer experience (or is this orientation and training for customers??)
  • System Support
    • Add or remove Customer Relationship Manager (CRM) system access.
    • CRM set up and maintenance of calendars, availability templates, zones, and zip codes.
    • Troubleshoot CRM issues (open tickets, reset passwords, coordinate resources for help)
    • Add or remove access for various user groups.
  • National Appointment Center:
    • Provide phone coverage as needed to ensure scorecard metrics are achieved.
    • Provide CRM support (report development, troubleshooting, etc) to National Appointment Center team.
Education and Experience
  • 5 years relevant experience.
  • Strong project management skills.
  • Excellent verbal and written communication skills.
  • Ability to work collaboratively with cross-functional teams and external partners.
  • Strong problem-solving skills and the ability to adapt to changing circumstances.
  • Familiar with project management software.
Benefits You'll Enjoy:
  • AMAZING CULTURE: Four-time winner of the Best Places to Work in Omaha! Fun, family environment! Collectively driven by our purpose to redefine the contractor industry for the better.
  • GENEROUS BENEFITS: Medical, dental, vision, life, and other insurance; retirement plan with profitability match; 3 weeks paid time off to start & 7 holidays; paid paternal / maternity leave; onsite cafeteria; onsite gym and locker rooms; casual dress policy; and more.
  • CAREER DEVELOPMENT / GROWTH: Majority of our new roles are filled by internal promotions.
About Us:
Supportworks comprises a family of distinct companies that share a single purpose: to redefine the contractor industry. Foundation Supportworks develops, manufactures, and distributes foundation and concrete repair products to a network of over 130 home repair contractors across North America and beyond. Hello Garage is a franchise system that is opening up the possibilities in the garage renovation space. And SolutionView is a software company that develops digital tools that radically improve the contractor-homeowner experience.
Supportworks is an Equal Opportunity Employer (EOE) and we welcome you to apply!

Job Summary

JOB TYPE

Full Time

INDUSTRY

Specialty Trade in Construction

SALARY

$86k-109k (estimate)

POST DATE

05/24/2024

EXPIRATION DATE

06/21/2024

WEBSITE

supportworks.com

HEADQUARTERS

MELVILLE, NY

SIZE

50 - 100

FOUNDED

2008

REVENUE

$50M - $200M

INDUSTRY

Specialty Trade in Construction

Related Companies
About SupportWorks

Supportworks is a Certified Evergreen company currently comprising three main brands. Foundation Supportworks designs, manufactures and delivers a range of products to a worldwide network of foundation and concrete repair dealers. Hello Garage is a leading national garage renovation franchise. SolutionView develops proprietary software designed to streamline and improve the contractor-homeowner experience. But thats only part of the story! Headquartered in Omaha, Nebraska, Supportworks was founded in 2008 by Greg Thrasher, the owner of a successful home-services company that was looking to ver...tically integrate and become a supplier focused on redefining an entire industry. In less than a decade, we become one of the fastest growing companies in America. We operate on the principle that More Is Possible in our industry, and back that up by providing radical support to our partners, including consulting and training in all facets of business from marketing and sales to technical and production know-how, to accounting and leadership. Together, were redefining our industry, and thats our driving purpose. Were also redefining the workplace, creating a space where people feel welcomed, free and encouraged. We foster a creative and innovative environment where big thinkers have the room to DO. Were a group of dynamic, determined, inventive, enterprising, focused and FUN people, building something bigger than ourselves. Best of all, we were named one of the top five Best Places to Work in Omaha in 2020 AND 2021. Come redefine with us! More
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The job skills required for Project Coordinator include Project Management, Scheduling, Accounting, Problem Solving, Leadership, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Project Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Project Coordinator. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Project Coordinator positions, which can be used as a reference in future career path planning. As a Project Coordinator, it can be promoted into senior positions as a Project Manager - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Project Coordinator. You can explore the career advancement for a Project Coordinator below and select your interested title to get hiring information.

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If you are interested in becoming a Project Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Project Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Project Coordinator job description and responsibilities

A project coordinator handles administrative tasks for the project manager and team members to keep the project running smoothly.

01/26/2022: Lexington, KY

A project coordinator supports the project manager to ensure projects are completed on time and within budget.

01/19/2022: Salisbury, NC

Plan, organize, monitor and set project schedules to ensure they are completed within specified timescales.

01/15/2022: Rapid City, SD

Coordinate project schedules to ensure that necessary modules and programs are completed according to the project plan.

12/15/2021: Mcallen, TX

A Project Coordinator’s challenging and fast-paced environment require excellence to keep things running smoothly.

12/14/2021: Orlando, FL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Project Coordinator jobs

Designing an Efficient Plan For Monitoring.

02/10/2022: Muskegon, MI

Project coordinators must be adept at multitasking, as they are generally required to perform a wide variety of tasks on a daily basis.

02/07/2022: Bremerton, WA

Project coordinators need to be organized, efficient, good at multitasking, and driven to succeed.

01/02/2022: Elyria, OH

A project coordinator should be an excellent communicator.

02/25/2022: Poughkeepsie, NY

Team-building skills are also necessary since a project coordinator works with a big team.

12/29/2021: Portland, ME

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