Job Title: Front Desk Agent

Company: Superhost Hospitality

Location: Everhome Suites, Nampa, Idaho

About Us:

Superhost Hospitality is a prominent player in the hospitality industry, committed to delivering exceptional guest experiences and setting new standards for service excellence. With a portfolio of upscale hotels and resorts, we aim to create memorable moments for our guests through personalized services, luxurious accommodations, and world-class amenities.

Duties:

• Greet and assist guests at the front desk of Everhome Suites, providing a warm and welcoming experience.
• Check-in and check-out guests efficiently, ensuring accurate information and payment processing.
• Answer phone calls, respond to inquiries, and provide information about hotel services and amenities.
• Handle guest requests and resolve issues promptly to ensure a positive guest experience.
• Maintain a tidy and organized front desk area.
• Collaborate with other hotel departments to coordinate guest services.
• Assist with reservations and manage room assignments.
• Keep updated records of room availability and guest information.
• Handle cash and credit card transactions accurately.
• Perform laundry duties as needed.

Experience:

• Previous experience as a Front Desk Agent or in a customer service role is preferred.
• Knowledge of hotel reservation systems and basic accounting procedures.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and provide solutions.
• Strong organizational and multitasking abilities.

Shift:

• (AM/PM)
• 7-3pm
• 3-11pm