Telecom Specialist(VOIP) Location: Fort Belvoir, VA
Clearances: Secret
M-F, Days
Onsite Direct Hire
3 years remain on contract Responsibilities:
• Support of Installation Campus Area Network (ICAN):
o Assist with the design and configuration of user facility IT infrastructure
o Support voice, video and data including layers 1 through 7 of the Open Systems Interconnection (OSI) Basic Reference Model
• Support of the Telecommunications Services Control Office (TSCO)
o Developing, coordinating, and implementing specific aspects of administrative telecommunications requirements supported by the RNEC-NCR
o Reviewing, analyzing, recommending, and implementing communications specific aspects of equipment configurations
o Coordinating major telecommunications changes with Telephone Control Officers (TCO), vendors, management, and other appropriate staff members.,
o Monitoring all aspects of telephone services for selected Billing Account Codes (BAC) and facilitates analysis of issues
o Accessing, operating, and managing data in Telephone Management Systems (TMS) using a variety of applications
o Participating in working groups, committees, subcommittees, and other stakeholder groups to articulate the Government's positions and policies
o Review and analyze current procedures and policies dealing with telecommunications requirements and specifications, and developing new procedures and making recommendations to government
• Voice over Internet Protocol (VoIP) Services:
o Support AVAYA/CISCO network migration
o Supporting Unified Capabilities to include Voice over Internet Protocol (VoIP) and Voice over Secret Internet Protocol (VoSIP) or Enterprise Classified Voice over Internet Protocol (ECVoIP) devices.
o Supporting the migration of services and servers to enterprise platforms, the VoIP telecommunication specialist verifies the functionality of both physical and virtual servers through VMware VSphere tool.
o maintaining, configuring, and testing Cisco Prime Collaboration Assurance (CPCA) and Cisco Prime Collaboration Provisioning (CPCP),
o Providing 1st and 2nd support to users globally utilizing Cisco Call Manager 10.5.2 - 11.5, Cisco Unity 10.5.2 - 11.5, Avaya CM 4.0 and Avaya CM 6.0
o Provisioning and supporting the existing infrastructure of Cisco and Avaya Voice adds, moves, and changes.
o managing day-to-day client and internal service requests and documenting all services performed, working on design and implementation of the Dial-plan for Inbound and Outbound calls in CUCM Clusters
o participating in projects ranging from expansion of a single line card or trunk, analyzing the current telephone and network infrastructure and identify gaps that would prevent the successful migration from the legacy voice system to a VoIP centric system,
o evaluating and diagnosing call routing and performance and to recommend and implement solutions,
o maintaining and administering network infrastructure standards, documentation, and fault tolerance.
o Monitoring, managing, and troubleshooting Cisco CUCM and Avaya/Nortel devices (AS5300, CS2100, CM4, CM6 VOIP, Cisco routers, switches, firewalls, etc.). Competencies
• Must have IAT-II certification
• Must have excellent communication skills (oral and written) to adequately conduct training, interact with the government customer and to accommodate possible interactions with senior government officials.
• Preferred certifications are:
o BICSI Master Instructor or BICSI Certifications in Fiber, Broadband and FTTx, FOA (Fiber Optic Association)
o Certified FiberOptic Technician Specialist and Instructor certification or ETA Fiber Optic Certifications in FTx (antenna, curb, home, and DAS)
o Train the Trainer certified in Fiber Optics, OSHA 30/500/501 certified in Construction (one of these options)
o Network
o Security
o A certification