Duties
As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. Your main responsibilities will include:

• Greeting guests and checking them in/out of the hotel
• Assisting guests with inquiries, requests, and resolving any issues or complaints
• Providing information about hotel facilities, services, and local attractions
• Operating the phone system and directing calls to the appropriate department or staff member
• Handling guest payments and maintaining accurate records
• Ensuring the front desk area is clean, organized, and well-presented

Skills
To succeed in this role, you should possess the following skills:

• Previous experience in a front desk or guest relations role within the hospitality industry is preferred but not required
• Excellent customer service skills with a friendly and professional demeanor
• Strong communication skills, both verbal and written
• Familiarity with phone systems and basic office equipment
• Ability to handle difficult situations with patience and diplomacy
• Flexibility to work evening, weekend, and holiday shifts as required

PREVIOUS KNOWLEDGE OF SYNXSIS PLATFORM (WYNDHAM) IS HIGHLY PREFERRED but not required.

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. This is a wonderful role for current high-school and college students !

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: 8 – 20 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift

Work setting:

• In-person

Application Question(s):

• What is a good number to reach you?

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person