The Student Information and Campus Administrative Systems (SICAS) Center at the State University of New York College at Oneonta invites applications for the position of Support Specialist. Expectations include working closely with college administrative professionals to provide first line customer support, functional consulting, and training on SICAS developed software enhancements to Ellucian's Banner. In addition to first line customer support, the successful candidate may provide direct support to member campus functional offices- including services such as application setup, troubleshooting and data entry.

SICAS is a SUNY-wide program organized to provide software enhancements, technical support, best practices, and training for Ellucian's Banner software system to member campuses including SUNY state operated and community college campuses and several associate member campuses made up of private colleges and universities in New York State. The Center is located on its host campus SUNY Oneonta. SUNY Oneonta is a comprehensive, public, liberal arts and sciences college with 6,000 students. To learn more about the University or the SICAS Center, please visit www.oneonta.edu and http://sicas.suny.edu.

Duties include but not limited to:

• Providing first line customer support to functional office personnel at SICAS member campuses through the SICAS service desk. Support will be provided to campus users who are using the SICAS modified version of the Ellucian Banner System and Degree Works.
• Assisting in the development of documentation, training materials, and best practice models in conjunction with the other members of the SICAS Functional Support Team.
• Providing direct support to functional offices at member campuses including services such as application setup, troubleshooting, and data entry.
• Occasional travel is required, primarily for conferences or professional development opportunities.

Salary: $55,000 commensurate with experience. Information on SUNY's comprehensive benefits offerings can be found at https://www.suny.edu/benefits.

Required Qualifications:

• Bachelor's degree
• A valid driver's license.

Preferred:

• Experience in a functional office of an institution of higher education, SUNY preferred.
• Banner experience in a Financial Aid office, SUNY preferred.
• Previous work experience with the SIRIS processes.
• Experience providing customer support via a Service Desk, Team Dynamix preferred.
• Demonstrated experience with the SICAS modified version of Banner.
• Degree Works and Scribe experience.
• Proficiency with Microsoft Office applications (Teams, SharePoint, Word, and Outlook).

Additional:

• Excellent written communication and presentation skills
• Experience providing customer service in person, over the phone and/or via the internet.
• Experience working with and serving diverse populations.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the NYS Office of Employee Relations at (518) 474-6988 or via email at info@oer.ny.gov.

SUNY Oneonta values a diverse university community. Please visit our website on diversity at: https://suny.oneonta.edu/diversity. Moreover, the University is an Equal Opportunity/Affirmative Action employer. Women, persons of color, persons with disabilities, and protected veterans are encouraged to apply.