Sunshine Supply Co., Inc. is seeking an E-commerce Sales Associate to join our team!

About Sunshine Supply Co., Inc.:

Sunshine Supply is a family-owned company that has been serving customers in the construction industry for 53 years! With a primary focus on waterproofing, our extensive product offerings combined with our knowledgable long-term staff, sets us apart as a leading materials supplier to contractors, builders, and homeowners alike. Sunshine Supply has 7 stores across Southern California, Colorado, and Utah, and we can't wait for you to join our team as we continue to grow!

Position Overview:

As an E-commerce Sales Associate you will be an integral part of our dynamic sales team, managing all aspects of website sales orders, ensuring seamless order processing, and maintaining excellent customer relations. This is an entry level opportunity that will help you build the skills and knowledge base required for a long-term career in e-commerce, sales, or in the waterproofing industry. In this position you will develop exceptional e-commerce management and sales skills, hone your analytical skills, and gain a a strong understanding of waterproofing industry standards.

Key Responsibilities:

• Become knowledgeable about our products, including their technical specifications and applications, to offer expert guidance to our customers.
• Handle a high volume of customer inquiries via chat, phone, and email, providing timely and accurate information.
• Proactively engage with existing customers to maintain and enhance customer relationships and identify opportunities for upselling or cross-selling.
• Communicate with customers to gain information about job scope and product needs in order to develop material estimates and orders encompassing complete waterproofing systems including all necessary products, tools, and accessories in accordance with manufacturer recommendations.
• Identify dormant accounts and develop strategies to reactivate them, maximizing sales potential.
• Confirm, process, and track customer orders to ensure accuracy and timeliness of delivery.
• Resolve customer issues or complaints promptly, providing solutions within company policies, and ensuring a high level of satisfaction and customer retention.
• Work with the purchasing and planning department and other branch locations to coordinate material transfers and purchases in order to maintain product supply and meet demand.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Prior experience in e-commerce, customer service, or inside sales, preferably in the construction or building materials industry is a bonus, but not required.
• Excellent communication skills, with the ability to connect with customers is a must! We are looking for a candidate who enjoys building long lasting relationships with our customers.
• Familiarity with construction materials, waterproofing techniques, and related technical knowledge (or a genuine interest and willingness to learn).
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Proficiency in using computers (experience with NetSuite is a bonus, but not required).
• Familiarity with Microsoft Office (Outlook, Word, and Excel).
• Ability to work independently as well as collaboratively in a team-oriented environment.

In addition to a competitive pay rate, we offer:

• 10 paid vacation days
• 5 paid sick days
• Matched 401(k) 100% Employer match up to 6% of Employee contribution
• Medical Insurance (HMO and PPO) We pay 80% of the employee and 50% of each additionally insured
• Dental Insurance
• Vision Insurance
• Company provided life insurance
• Paid Holidays
• Tuition Reimbursement
• Regular technical and product training
• Opportunities for career advancement within our growing company

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 8 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Anaheim, CA 92806: Relocate before starting work (Required)

Work Location: In person