Company Overview

Sunshine Ford believes that its people are its most important assets. Sunshine Ford Integrity, Fair & Competitive Pricing, Excellence in Service and Respect for the Individual. We work as a team, best utilizing our individual talents and skills to reach a common goal. Our teammates are empowered and trained to be leaders within our organization. The automotive industry is rapidly progressing. Every day, Sunshine Ford takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.

• Work/life balance - 5-day work week & 2 weeks' vacation
• Competitive hourly pay based on experience
• Ongoing training and Career Development 
• Professional Seminars
• Employee Discounts on all new car, used car, service parts, accessories and gear
• We 100% believe in promoting from within
• Free lunch on Saturdays
• Flexible Schedules
• Health insurance 
• Opportunities for advancement
• Family-friendly atmosphere 
• All new state of the art facilities
• 401(K) Plan

Automotive Service Advisor Responsibilities

• Greet and guide clients as they appear in the service drive through the service process. 
• Assist customers in identifying and explaining their complaints so technicians can accurately diagnose their concerns.
• Explain maintenance based on mileage and time passed since last visit
• Coordinate Valet for pickup and delivery of customer’s vehicles
• Ensure proper documentation of Complaint, Cause and Correction
• Following up after service to assist customers with additional questions
• Highly organized and eagerness to improve
• Willingness to take initiative
• Computer literacy, quality writing and grammar skills
• Provide an exemplary level of customer service. 

Automotive Service Advisor Qualifications

• Ability to maintain hardworking, high-energy personality throughout the workday
• Positive can-do mentality, eager to improve
• Excellent verbal and written communication skills
• Ability to thrive in a collaborative team setting
• Effective listening and communication skills
• Attention to detail in follow-through and closing skills
• Valid driver's license