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Do you want to provide a meaningful difference in the quality of guest experiences on Hilton Head? Work with an established business on the island with a refreshed philosophy on guest experience?
Sunset Rentals is looking for an experienced Customer Resolution Manager. A serious self-starter with significant tenure in a related hospitality field can help take this position and the business to the next level.
The successful candidate for this position will be responsible for owning the guest experience. Working closely with all departments, this role will identify areas of improvement that will ensure that our guests and owners have an outstanding vacation rental experience. In addition, this person will be responsible for the successful resolution of all escalated guest concerns.
This a Management level position, requiring a minimum of five years of experience in hospitality, with at least three years in a prior management role.
You will be directly responsible for improving the guest experience by helping to prevent issues before guest arrival and will own the guest resolution process. This role will create policies and procedures that influence the success of the business- both reputationally and financially.
Candidates for this role must possess superior communication skills, be exceptionally well organized, and exhibit grace under pressure. The ability to de-escalate hot situations and provide outstanding resolution and follow-through is paramount to the success of this position.
We provide competitive wages, full health insurance, paid time off, and 401k with employer match.
Please contact us today if you are interested in taking your career to the next level!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time
$33k-52k (estimate)
04/13/2024
04/27/2024
The job skills required for Guest Services Manager include Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Manager positions, which can be used as a reference in future career path planning. As a Guest Services Manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Manager. You can explore the career advancement for a Guest Services Manager below and select your interested title to get hiring information.