Joining Relax Rentals as an Owner/Guest Services Coordinator sounds like an excellent opportunity to be at the forefront of a thriving vacation rental business. In this role, you'll be instrumental in ensuring that operations run smoothly and guests have memorable experiences. Engaging with guests in a fast-paced environment adds excitement to the job, and your contributions will directly impact the company's success. If you enjoy providing top-notch service and thrive in dynamic settings, this role could be a perfect fit for you.

Responsibilities include:

• Greeting guests with a friendly demeanor and facilitate smooth check-in and check-out processes to set the tone for their stay.
• Providing timely and polite responses to guest inquiries, requests, and issues through various communication channels, ensuring their needs are met efficiently.
• Assisting Guest Relations with reservations, communications, and any other tasks to ensure effective operation of the business.
• Participating in property inspections to maintain quality standards and coordinate maintenance and repair activities as needed to uphold guest satisfaction.
• Providing excellent customer service during phone, email, and in-person interactions with guests.
• Working closely with team members to ensure seamless coordination and cooperation, striving to exceed guest expectations and deliver exceptional experiences consistently.

Requirements include:

• Previous experience in customer service or guest relations is preferred
• Excellent communication skills, both verbal and written
• Strong interpersonal skills with the ability to build rapport with owners and guests
• Knowledge of phone etiquette and customer service best practices
• Familiarity with hospitality management software is an advantage
• Ability to handle difficult situations with patience and professionalism
• Flexibility to work various shifts, including weekends and holidays

Benefits include:

• Opportunities for growth
• Competitive Compensation package
• Benefit package (full time only)

Join our team as an Owner/Guest Services Coordinator and be part of creating memorable experiences for our guests. Apply now!

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: 25 – 32 per week

Benefits:

• Flexible schedule
• Health insurance
• Referral program

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Holidays
• On call
• Weekends as needed

Work setting:

• In-person
• Resort

Experience:

• Guest Relations: 1 year (Preferred)
• Hospitality Management Software: 1 year (Preferred)

License/Certification:

• Property Management License (Preferred)

Ability to Commute:

• Hilton Head Island, SC 29928 (Required)

Work Location: In person