Title : Deskside support technician

Location : Waco, Texas 76710

Duration : 11 months Contract

Description

• Candidates will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and / or depot locations.
• Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs / laptops, and installing and optimizing HW / SW networking products.

Responsibilities :

• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products.
• Supports Core, server products.
• Performs disk replacement on enterprise storage products.
• Installs and maintains PCs and associated software, networks, servers and peripherals.
• Supports network products from operational and maintenance perspectives.
• Performs installs, moves, adds and changes as required.
• Tests and certifies PCs, networks, servers and client approved applications.
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

If you're interested, Please contact below,

Jani. S Team Lead Recruitment

Sunrise Systems Inc.

Desk : 732-837-0402

Last updated : 2024-03-24