DUTIES AND RESPONSIBILITIES
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Must have complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first 90 days of employment.
• Must have complete knowledge of lease contract, application and other addenda.
• Must have complete knowledge of SunRidge policy and procedures as outlined in the Employee Handbook and Operations Manual.
• Must immediately notify his or her immediate supervisor or AVP of any illegal conduct by a vendor, resident or other employee. MARKETING AND LEASING
• Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
• Maintain work area in a clean and organized manner.
• Inspect models and make ready vacancies daily to ensure cleanliness.
• Answer incoming phone calls and handle each call whether it is a prospect call, irate resident, service request, etc. Transfer calls to Assistant Manager or Manager when appropriate.
• Greet prospective residents, qualify and determine their needs and preferences, professionally present the community and specific apartment(s) while pointing out features and benefits.
• Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing the property and for improving resident satisfaction.
• Perform outreach marketing duties.
ADMINISTRATIVE
• Correctly complete all lease applications, process application verification and notify prospective residents of results.
• Complete all lease paperwork including related addenda per SunRidge policy.
• Accept rent and deposit – not to include cash or incomplete money orders. Provide receipt upon request using only approved SunRidge receipts from receipt book.
• Complete Guest Information form on all prospects, send thank you notes and perform follow up.
• Enter phone and/or walk-in traffic from Welcome Cards into the computer daily
• Physically inspect property when on grounds, pick up litter and report any service needs to Manager, to include cluttered patios, inoperable vehicles, broken windows, water leaks, etc.
• Inventory office supplies on a weekly basis. Report needs to manager.
• Organize and file appropriate reports, leases and paperwork daily.
• Attend company meetings when requested.
• Document all resident communication (verbal and written) in lease file conversation log.
• Assist Manager and Assistant Manager in preparation of daily and weekly reports, market surveys, etc.
• Accompany outside vendors on service request calls for occupied apartments when necessary.
TRAINING
• Complete all Grace Hill courses by the required deadlines. Commissions and bonuses will not be paid for anyone with past due Grace Hill courses. GENERAL
• Performs any additional duties assigned by Manager or Property Supervisor. QUALIFICATIONS Requirements include maintaining good leasing and closing skills, being and staying organized, and possessing basic computer skills.