Do you want to change the world? We do, too.

SunPower is changing the way our world is powered every day with a passionate and driven team in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.

SunPower needs YOU as a Service Partner Manager (O&M)! Are you looking for a chance to grow in your career and an opportunity to make a difference in the way the world is powered? Then this is for you!

This position comes with great compensation and benefits!

The base pay for this position ranges from $84,748/Yr. to $127,123/Yr. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Depending on the position offered, other forms of compensation may be provided as part of a total compensation package including annual bonus eligibility, short and long-term incentives, and a comprehensive and competitive benefits program that includes health insurance coverage, employee wellness, life and disability insurance, a retirement savings plan, paid holidays, paid time off, and so much more.

For more information, please visit our benefits site at https://us.sunpower.com/employees-benefits.

Summary of Role:

SunPower is seeking a strong team player who will directly manage residential Service Partners (O&M) for residential solar and solar storage projects. The Service Partner Manager role involves sourcing, qualifying, onboarding, and managing quality Service Partners. The candidate will be responsible for building strong relationships with Service Partners, negotiating pricing and Master Service Agreements, while ensuring compliance with safety, quality, technical specifications, and internal processes. This role will also be responsible for forecasting and delivering Service Partner capacity to meet company objectives.

Essential Duties and Responsibilities:

• Source, qualify, onboard, train, and manage quality Installation Partners within a given territory
• Maintain qualified Service Partners in line with company requirements (licensing, training, safety, quality, customer experience, and process adherence)
• Build relationships with Service Partners and provide operations consulting as necessary
• Forecast and deliver service capacity as required to meet company objectives
• Responsible for contract management and compliance of Master Service Agreements
• Negotiate pricing for standard service work and additional scope of work as necessary
• Review and approve service quotes and invoices for non-standard work
• Lead regular performance and pipeline reviews with Partner leadership teams
• Quickly identify and resolve potential problems or issues that could impact Service Partner operations
• Ensure SunPower brand is well represented when Partner crews are onsite
• Ensure closed loop learning on quality observations 
• Contribute to delivering key departmental goals and objectives
• Engage in understanding and resolving customer escalations

• 5 years of PV and PV Storage project experience
• Knowledge of construction and electrical codes
• Ability to understand, evaluate, problem solve and communicate PV storage plans and documents
• Proven ability to successfully monitor, and assess subcontractor performance
• Direct experience managing PV and/or trade subcontractors
• Strong relationship-building skills and account management experience
• Capable of influencing others and developing strong cross functional relationships
• Knowledge of residential solar operations best practices
• Well-developed and professional interpersonal skills; ability to interact effectively with Executive and Senior Leadership levels
• Proven ability to provide training, feedback, performance management and leadership to others
• Keen eye for continuous improvement opportunities
• Experience with Salesforce or equivalent CRM
• Familiarity with business intelligence platforms
• Familiarity with construction contracts (Master Service Agreements)
• Strong negotiating skills and experience
• Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and MS Project
• Must be able to successfully pass a pre-employment criminal and driving screen
• Motivated self-starter, willing to take initiative

• 2 years of residential solar Partner Operations Management experience
• Bachelor's Degree
• In-field residential solar operations leadership experience
• Experience coordinating the installation of various PV storage products
• Account management and relationship-building experience with various construction contractors
• Experience with Oracle Fusion

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Equal Employment Opportunity

The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/All Genders/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation

SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.