Pay Transparency: $60,000 - $88,000 based on experience and credentialsLocation Type: Onsite Position Type: Full Time Service Center Hours of Operation: Monday through Thursday 8:30 AM - 5:00 PM and Friday 8:30 AM - 6:00 PM 

The Service Center Manager is an integral part of improving the financial lives of Suncoast Credit Union members by cultivating an efficient service center grounded in excellent service. Key responsibilities include a variety of business and administrative functions, including managing the daily operations of the service center, training and supervising the service center employees. This role requires a consistent demonstration of knowledge of all functions, policies, and procedures of Suncoast Credit Union.

• Plan, organize, and manage the daily activities of the service center
• Oversee teller operations such as member interaction, account opening, underwriting, processing, and closing of loans
• Support staff through activities such as computer input, preparations for first and second mortgages, preparation of loans recommendation for the Lending Review Committee, and discussion of denials with members
• Direct and manage delivery system options within the service center to provide quality, efficient member service
• Hire, train, coach, appraise, mentor, and reward staff, acknowledge staff feedback or concerns
• Manage personnel activities of staff
• Set goals and objectives for team members, guide staff in developing action plans to reach stated goals
• Cultivate a strong team by building trust among staff
• Oversee the advancement or disciplinary matters of staff, and recommend termination when necessary
• Ensure the service center's physical facilities are maintained
• Cultivate a service and sales culture within the service center to attain established goals
• Promote and coordinate products and services provided by CUSOs
• Foster the “All Team” culture within the organization by providing open lines of communication and cooperation between all areas
• Represent Suncoast Credit Union at community events
• Assist Regional Vice President in the establishment of performance goals for the service center and each team member
• Assist the Regional Vice President with developing and implementing long-term and short-term business objectives
• Assist senior management with regulatory compliance to ensure the credit union is in accordance with applicable laws and government regulations
• Interpret and implement management policies for the service center
• Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
• Maintain expert knowledge and understanding of the credit union products, services, policies, procedures, and guidelines
• Attend educational events to increase professional knowledge
• Complete annual BSA/AML compliance training and understands employee’s role in maintaining an effective BSA/AML compliance program
• Complete FACT Act Red Flag training

• Bachelor’s degree in business or related field preferred
• 3 years of management experience with a financial institution preferred
• Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to analyze and resolve complex problems
• Strong organization, prioritization, and analytical skills to effectively attain goals set for the service center
• Strong written, verbal and interpersonal communication skills to interact effectively with members, staff, vendors, board of directors, government regulators, and community leaders
• Ability to communicate policies, practices, and procedures for direct reports and other stakeholders to understand
• Must exercise logical reasoning and independent discretion in all areas of responsibility
• Must be able to maintain a high level of confidentiality
• Strong knowledge and understanding of the credit union products, services, policies, and procedures pertinent to the job including mortgages, consumer loans, and deposit products
• Strong knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities including but not limited to; to SAFE ACT and BSA/AML
• Strong knowledge and understanding of all credit union computer systems and software applications required to perform job duties

Skills

• AI & Machine Learning
• Analytics
• Customer Service
• Leadership
• Networking
• Project Management
• Public Speaking
• Sales

Benefits

• Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000 Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year
• Flexibility: Remote, Hybrid, and Onsite Schedules
• Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance 

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview 

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

Safe Act Statement

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS) and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 25 pounds. Vision requirements include close and classroom vision. Occasionally required to travel by automobile. Occasionally required to work outside normal business hours.