Summit Technologies, Inc. has a potential opportunity for a Service Desk Technician. In this role you will provide Tier 2 level technical assistance, support and advice to customers and users at Portsmouth Naval Base.This is a full-time on-site position which requires an active DoD Secret security clearance.

Duties and Responsibilities:

• Provide support to cover minor hardware, like keyboard and computer access card (CAC) reader hardware failures, software and system problems.
• Respond to walk-in customers, telephone calls, service tickets, and e-mail messages seeking resolution of computer problems.
• Analyze incident to determine if it’s with the network, a system, an application, or the user’s workstation.
• Create a ticket and work with the customer to resolve issues, providing step-by-step instructions if possible.
• Redirect unresolved issues to the next level of support.
• Provide feedback on processes and make recommendations on areas to improve.
• Complete 20 hours of Continuous Learning each calendar year.
• Troubleshoot using different diagnostic techniques.
• Determine network functionality/availability (NMCI/Legacy/reach back) using a general understanding of networks and application tools such as "Ping".
• Determine shared resource functionality i.e., network attached drives and print services.
• Determine application functionality such as web function, Citrix terminal server, database or database server function and e-mail.
• Determine user computer account status such as locked, expired and time restriction.
• Assist with password change/reset, user account manipulation, shared resource connection, printer connection and user redirection to National Helpdesk.

Required Skills and Experience:

• A minimum of 2 years’ experience working in a customer service environment.
• At least 2 years of experience or the knowledge necessary to provide customer IT support.
• Understanding of basic PC functionality (hardware, software, virus/malware, Windows policy, security policy).
• Good interpersonal and communication skills (verbal and written).

Certification:

• Must have an 8570 certification (Security CE, CCNA Security, CySA **, GICSP, GSEC, CND, or SSCP).

Clearance Requirement:

• DoD Secret security clearance

If you feel you are qualified and want to be considered for this position, please supply the following to: knzgfpzxzxgifczfmcx4omsomy@crelate.net , and please put the job number ‘6433’ in the subject line:

• Updated resume including MM/YYYY for each employer.
• Best times/dates to interview (plus phone # you can best be contacted at).
• Availability to start once given formal offers.

Summit Technologies Inc. appreciates your interest. We will contact the best matching prospects and will consider you for future opportunities. We will not submit your resume without your prior knowledge and consent. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.