Position: Pediatric Therapy Customer Care Specialist

Summary of Position:

We are seeking an experienced full-time medical receptionist for our Summit Pediatric Therapy clinic located in Denver, CO. We are looking for someone who can provide excellent customer service and who can treat our patients with respect and empathy and communicate professionally and clearly to the clinic team.

Position Details:

• Full-Time
• Hours: Monday-Thursday 8:00am-5:30pm, Friday 8:00am – 2:00pm

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Responsible for greeting incoming patients in a friendly and professional manner.
• Obtain complete and accurate information from the patient for billing and demographics purposes.
• Schedule patients; greets and announces patients and visitors; and directs them as needed.
• Update patient registration
• All incoming calls should be answered in a friendly and professional manner.
• Co pays and balance owed should be collected at the time of visit in accordance with patient insurance guidelines.
• Ability to work effectively as part of a highly professional team.
• Other duties as assigned
• Keep waiting and patient areas clean and tidy throughout the clinic

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required for this job.

Minimum Education/Experience

• 1-2 years of experience as a receptionist preferably in a medical office
• High School Diploma or High School Equivalency
• Strong computer skills required
• Experience with Microsoft applications and Google Docs

Preferred Education/Experience

• EMR experience
• Understanding of medical insurance
• Bilingual in Spanish

Customer Service expectations

• Demonstrate ability to be courteous and respectful when interacting with patients and family members
• Maintain patient confidentiality in accordance to policy and procedure and HIPAA requirements
• Attention to detail

Experience:

• Medical office receptionist experience, at least 1-2 years

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Pediatrics

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person