Responsibilities

About Our Career Opportunity

Summit Medical Group has an opening for an Operations Support Coordinator responsible for successfully carrying out the mission of the Operations Support department. The Operations Support Coordinator assists in efficiently supporting all operational aspects of Summit Medical Group physician practices within the scope of policies established and authority delegated by the Director of Operations. This is a Full time opportunity. 

Responsibilities: (List does not include all duties assigned)

• Collaborates with Director of Operations and other departments to identify effective training for site personnel which improves operational effectiveness. Implements effective training initiatives.
• In collaboration with Director of Operations, creates and implements internal work plans and consulting services which assist Site Managers in effectively managing their practice site(s).
• Supports flexible departmental structure to respond promptly and effectively to identified needs at the site level.
• Continually identifies potential workflow and technology solutions to increase operational efficiency of the practice sites.
• Collaborates with other departments to implement support programs for new technologies (e.g. EMR).
• Provides interim site management services to support effective operation of sites without managers.
• Implements programs to develop Site Managers and minimize Site Manager turn over.
• Assists with operational support for practices in crisis or with emergent operational needs.
• Maintains strong relationship with Site Managers throughout network.
• Coordinates due diligence for physician partnership and practice acquisitions.
• Integrates newly acquired practice sites into Summit.
• Assists with development of new site facilities.
• Supports development of new service lines within sites.
• Participates in professional development activities to keep current with health care trends and practices.
• At all times represents Summit Medical Group with professionalism to public, vendors, physicians, etc.
• Continually displays exceptional verbal and written communication skills.
• Reports for work at time scheduled and is regular in attendance.
• Adheres to all appropriate aspects of the corporate compliance program.
• Maintains strictest confidentiality.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work as assigned.

Qualifications

Education: Bachelor’s degree in health or business administration or equivalent experience required.

Experience:

• Management/leadership experience within a clinical setting required, large practice preferred.
• Business growth experience required
• Financial -budget experience required
• Project management experience required/acquisition management a plus
• EMR experience required, Athena experience preferred
• Training/presentation experience a plus
• Excel knowledge required
• Data analysis, workflow analysis experience required
• OSHA experience preferred

Overview

Summit Medical Group is East Tennessee’s largest primary care organization with more than 415 providers at 87 practice locations in 19 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com

In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Pre-employment drug testing will occur prior to starting work and only candidates who pass the drug test will be considered eligible for employment.