Career opportunities at VillageMD and our operating companies

We’re a physician-led, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care.

And now we’re proud to say we’re part of the VillageMD family.

VillageMD, through its operating companies, provides high-quality, accessible health care services for individuals and communities across the United States, with primary, multispecialty, and urgent care providers serving patients in traditional practice settings, in patients’ homes and online appointments.

Committed to serving all patients and working with all payers, VillageMD consistently innovates value-based care, bringing integrated applications, population insights and staffing expertise to its owned and affiliated practices, ensuring high-quality care, better patient outcomes and a reduction in the total cost of care. Through Village Medical, Village Medical at Home, Summit Health, CityMD, Starling Physicians, Westmed, and other practices, VillageMD serves millions of patients throughout their lives, wherever and whenever they need care. Its dedicated workforce of more than 20,000 operates from 770 practice locations and 26 markets.

Why become a Villager?

When you work at VillageMD, or a VillageMD operating company, you are part of a compassionate community of people who work hard every day to make health care better for all. What makes us different is our village of supportive and inspiring peers who want a meaningful career with impact. The work we do is changing the lives of our patients, our communities, and each other. Together, we are creating better outcomes for all.

We’re reimagining health care with a primary care-led, value-based care model. Here, you will be part of a team delivering the care we want to see in the world. It is what drives us to knock down old barriers in health care because every patient, every person and every community deserves better care. Here, you will be at the center of our mission. Your voice will be heard, and you will feel empowered to do what’s best and right for our patients, communities, and each other. To learn more about VillageMD visit our corporate site VillageMD.com.

Job Description

Essential Job functions:

• Complete P&L responsibility for each functional area.
• Effectively leads execution of key department operations and strategies, including operating, financial, patient care, engagement metrics, etc. to achieve SHM/SMG goals and assure the long-term success of SHM/SMG.
• Ensure operational procedures are consistently maintained and standardized across all facilities within the SMG Network to gain efficiency and scale.
• Facilitates the due diligence process for any new centers. Manages development process from Letter of Intent through final contract negotiations. Ensures all new affiliations are efficiently and effectively made operational.
• Mobilizes internal resources towards continuous improvement in meeting strategic objectives.
• Increases market share for existing operations by further expanding SMG/SHM’s reach in existing markets, as well as expanding the business to other areas in the local market where the company does not currently have a market presence.
• Works closely with corporate functional areas, as well as the local operations staff within the market, to ensure smooth and successful integration and implementation of Clinical Services into existing centers.
• Maintains facility operational metrics in accordance with benchmarks set.
• Develops and implements strategic and tactical operating plans for the market.
• Prepares Board presentations for various audiences.
• Develops long-range goals for Clinical Services with the strategic and aggressive growth plans of Executive Leadership.
• Builds and retains a top tier Clinical Leadership team within the markets to oversee the day-to-day operations and focused on patient care and profitability.
• Working with Marketing, develops marketing campaigns for new products, services and centers. This includes formulating a specific budget and expenditure plan for each.
• Utilizes key payor quality metric benchmarks to drive initiatives and education to key team members.
• Promotes and ensures collaboration with cross functional teams to achieve value-based care goals.

General Job functions:

• Demonstrates knowledge of, and supports, SMG/SHM standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Provides leadership in evaluating opportunities to expand or change the network to meet Company goals.
• Evaluates operational issues to determine whether the market is competitive and staying current with the latest trends in healthcare delivery.
• Responsible for effective leadership and management of direct reports to achieve results aligned with Company strategy and department goals including effective development, growth, coaching, and evaluation of teams.
• Leads effective employee and management communications as needed; articulate current strategic vision and lead other through change. Disseminate relevant information to team members to keep them informed and aligned.
• Completes other duties, tasks, and projects as required.

Physical Job Requirements:

• Physical mobility, movement from place to place.
• Pushing and pulling
• Dexterity of hands and fingers
• Endurance (e.g. continuous typing, prolonged standing, bending, walking)

Environmental Risks:

• Combative Patients / Visitors
• (Please refer to departmental MSDS)

Education, Certification, Computer and Training Requirements:

• Bachelor’s required, Master’s Degree preferred, or equivalent work experience
• 3-5 years of leadership experience in Ambulatory Care Clinical Operations. Experience in one of the following areas: Primary Care, Value Based Care, Women & Children preferred.
• 5 years Managerial or Supervisory Experience required in related field
• Budget Management Experience Required
• Ability to communicate in English, both orally and in writing, Required
• Strong interpersonal and communication skills, Required
• Ability to lead and manage a department (team), Required
• Excellent presentation and communication skills and ability to interact with all levels of the organization. Required.
• Ability to use problem solving, critical thinking and priority setting skills, perform diversified duties with time limitations with a high degree of accuracy, Required.
• Ability to work a flexible schedule on occasion (i.e., evenings or weekends) to meet the needs of the group growth and expansion. Required.
• Knowledge and experience with Lean/Six Sigma process improvement a plus.
• Work independently as well as in a group setting.
• In-depth knowledge of strategic planning and business development. Strong analytical and financial skills.
• Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail)
• Standard Office Technology in a Window based environment – Advanced Excel Skills
• Electronic Health Record
• Other Ancillary systems

Travel: Required by business needs a minimum of 25% of the time

• Travel to any SMG/SHM location

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.