Job Title: Front Office Clerk -Full-Time (No Weekends)  Can also be CMA 

Reports To: Nurse Manager

FLSA Status: Non-Exempt

Medent experience preferred. 

Duties and Responsibilities include the following. Other duties may be assigned.

1. Responsible for all clerical duties, including verifying demographic information; collecting copayments and balances due; and utilizing the computer system to notify providers of patient arrival. Distribute appointment-specific forms to be completed and enter or update patient data as needed.

2. Balance payments received for the shift worked, 

3. Maintains a friendly, courteous, and professional demeanor.

4. Greets Patients.

5. Responsible for check-in and check-out duties.

6. Answers incoming telephone calls.

7 . Schedule appointments.

8. Direct incoming calls to appropriate areas.

9. Distributes faxes.

10. Follows all safety and security procedures and identifies circumstances that put patients, families, staff, or guests at risk for experiencing accidents or injury. Follow through to report and or resolve unsafe conditions. These factors could include, but are not limited to the following:

· Substance abuse

· Behavior disorders

· Side effects of medications

· Physical impairments

· Wet floors, spills, uneven floor coverings, etc

· Faulty equipment

11. Demonstrates appropriate knowledge and expectations related to emergency

codes and procedures to implement in the event of a medical emergency, violence, fire, disaster, or severe weather.

12. Uses equipment and materials properly.

13. Responsible to document patient communications in patient’s medical record.

14. Performs all other duties as needed and assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Math Ability:

Ability to add & subtract.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word and EMR systems.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employee must regularly lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms and talk or hear. The employee is frequently required to stand, walk; sit and stoop, kneel, crouch, or crawl.