The Sullivan Family of Companies (SFOC) is locally owned and operated and has been doing business in Hawai`i for 75 years. We are a group of related, but independently operated businesses including Foodland, Food Pantry Markets, The Coffee Bean & Tea Leaf Hawaii, Hotel Gift Shops and more. The SFOC is strongly committed to sharing our passion for extraordinary service, unmatched quality, and innovation, and delivering exceptional food and shopping experiences to inspire our community.

We are seeking an entry level candidate with 1 or more years of service desk (help desk) support experience to join our team as an IT Service Desk Technician. The IT Service Desk Technician is an organized, self-motivated, and positive individual who takes ownership of job responsibilities. Dedication to providing outstanding customer service is essential for a successful candidate.

Job Duties

• Answer end user telephone calls and emails in a prompt and professional manner
• Accurately record incident information using the Service Desk ticketing system
• Troubleshoot point-of-sale, application, hardware, telephone, and network incidents
• Escalate incidents to level 2 based on initial troubleshooting
• Computer and general IT equipment repairs
• Load Windows computers and applications based on specified company configurations
• Prepare point-of-sale system equipment
• Travel to company locations to perform break/fix work and troubleshoot incidents related to hardware, services, and network

Education/Experience/Skills Requirements:

• Associate degree, A , or similar technical certification preferred
• 1 or more years of service desk (help desk) experience
• 1 or more years of customer service experience
• Experience with PC hardware
• Remote application support
• Knowledge of Windows Operating Systems
• Knowledge of Microsoft applications
• Excellent interpersonal skills on the telephone and in person

Other:

• Applicant must be able to lift, push, pull, carry 50 pounds
• Must be able to work nights, weekends, holidays as needed
• Applicant must have a valid Driver’s license and reliable transportation
• Must be able to travel to neighbor islands as needed

To apply, please submit your resume to this posting. We are sorry that we will not be able to respond to all submissions, only qualified applicants will be contacted. Thank you!

Sullivan Family of Companies is an equal opportunity employer.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• Day shift
• Monday to Friday
• Night shift
• On call
• Weekdays
• Weekends as needed

Work Location: In person