Overview

Suffolk is a national enterprise that builds, innovates, and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies), and innovation research/development.

Suffolk – America’s Contractor – is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

The Role: 

The IT Field Services Technician/Engineer works at the Tampa regional office as a member of the IT team and focuses on overall support for the office, as well as the surrounding job sites. Face-to-face support will make up most of your day, troubleshooting problems related to the desktop-computing, server, wireless or remote environments. The position requires excellent leadership, communication, technical and interpersonal skills and the ability to provide superior support and service to a wide range of internal contacts.

Responsibilities

• Must be a self-starter and be self-motivated
• Ability to troubleshoot and resolve complex issues and work with other teams to follow the issues to resolution
• Serves as an escalation and knowledge point for other staff members to come to for advice and direction
• Support for VIP problems
• Serves as second level support for Help Desk requests and incidents with emphasis on medium to difficult issues
• Follows and creates standard operating procedures around process and documentation
• Recommends and implements process improvements
• Responds to job site service requests regarding installation, configuration and maintenance of switches, routers and firewall hardware
• Must be able to travel frequently throughout the Tampa region and along the west coast of Florida as required
• May need to travel to the Miami and West Palm Beach offices and other East Coast Florida areas on occasion
• Additional duties as assigned

Qualifications

• Ability to work both independently and as a member of the IT Team
• SME knowledge of PC hardware and software with an emphasis on Microsoft environments
• Working knowledge of all components of IT infrastructure including desktops, servers, routers, switches and wireless devices
• Familiarity with Microsoft 365 and Azure is a plus
• Working knowledge of Audio Visual technology and systems
• Understanding of VPN tunnels, LAN/WAN administration and support
• Ability to interface and service VIP’s with diplomacy and confidence
• Familiarity with Service Desk Ticketing software (Service Now)
• Above average troubleshooting skills with an aptitude for problem source isolation
• Above average customer service skills
• Excellent communication skills, both oral and written
• Willingness to work in a highly structured environment
• Ability to work and prioritize well in a fast-paced, dynamic atmosphere, quickly tackling difficult issues with ease
• Outstanding time management skills
• Basic project management skills
• Ability to develop processes and documentation
• Ability to lift 50 pounds
• Must possess a valid driver's license
• Must have reliable transportation

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk