1 Call Center Agent Job in Ronkonkoma, NY
Suffolk Transportation Service is Hiring a Call Center Agent Near Ronkonkoma, NY
Call Center Agent
Suffolk Bus Corp. ("SBC") is a family-owned transportation company located in Ronkonkoma, NY. SBC has been providing Suffolk County's transit and special needs transportation services. As a Call Center Agent, you will work in our Transit headquarters in Ronkonkoma, NY. This is a Part-time position 20 hrs per week and reports directly to the Call Center Manager. The call center is open Monday - Saturday 7am - 5pm and Sunday 8am - 4:30pm.
KEY DUTIES & RESPONSIBILITIES
- Provide exceptional customer service answering calls in a clear, concise and friendly manner
- Work cohesively with colleagues
- Meet needs of the caller as it pertains to bookings, cancellations, and trip verification, while following the policies and procedures of the ADA program
- Must always be mindful of the difficulties faced by the callers, sight impaired, hearing impaired, cognitive challenges as well as physical limitations
- Resolve complicated round trips
- Knowledge of the Long Island, NY geography
- Map Testing periodically throughout the year
- General office duties as required, data entry, accuracy
REQUIREMENTS & QUALIFICATIONS
- Reliable transportation
- Ability to sit for prolonged periods of time
- Good Command of the English language
- Computer Skills: keyboarding
- Flexible work hours, operation runs seven days a week
- Ability to answer large call volumes with a smile in your voice
- Strong attention to detail
- Maintain confidentiality
- Strong interpersonal skills
- Physical Presence at work site required for position
Qualified Candidates can submit their resume to 1980 Pond Rd Ronkonkoma, NY 11779.
Job Type: Part-time
Pay: $15.50 per hour
Job Summary
Part Time
$41k-53k (estimate)
06/21/2023
06/11/2024
The job skills required for Call Center Agent include Customer Service, Call Center, Data Entry, Confidentiality, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
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Learn to deal with angry customers.
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Problem-Solving and Flexibility.
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Use a Calm Soothing Tone of Voice.
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Step 3: View the best colleges and universities for Call Center Agent.
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