Join our Retail Operations Interactive Branch as a Personal Banker I and start enjoying all of the benefits of loving where you work!

As a leader in the Credit Union industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we value our employees!

The objective is to provide exceptional member service by collaborating and consulting with current and prospective members to understand their financial needs and help them achieve their financial goals. An ITM (Interactive Teller Machine) Teller will be responsible for supporting members via multiple ITM's across the Credit Union footprint. Following daily operations and compliance with procedures and governing regulations is of utmost importance. In addition, they will help cultivate referral opportunities within the Retail Banking, Consumer Lending, Commercial Lending, Mortgage Lending, and Wealth Management Channels. An ITM Teller will provide service with a smile and become the members advocate in a professional, courteous, and helpful manner. Completing all the above while working to protect and help grow the Credit Union.

This role has an on-site requirement and operates between the hours of 8am - 7pm, M - F and 8am - 4pm on Saturdays.

Responsibilities:

• Deliver stellar member service levels to all current and prospective members
• Exhibit knowledge of all Credit Union products and services and maintain the ability to educate, inform and demonstrate benefits of SFCU membership, while identifying and seizing acquisition, retention and cross-sell opportunities
• Ensure requests, complaints, and/or issues are researched and resolved in a timely manner using the necessary channels and solutions
• Develop advisory relationships with current and prospective members that allow for deepening of relationships and referral opportunities
• Consistently process transactions accurately and efficiently, while maintaining member confidentiality
• Proactively perform member research and outreach for sales and service purposes
• Responsible for following up with all current and prospective members to ensure a positive experience
• Use Credit Union resources and innovative technologies to optimize the member experience
• Perform all transactional related responsibilities, including but not limited to receiving cash and checks for deposit, verifying amounts, disbursals of cash and checks, verifying all check endorsements, scanning of checks and bonds, and examining cash carefully to guard against the acceptance of counterfeit cash, checks, and identification
• Remain current on all Credit Union products, services, policies, and procedures as well as all State and Federal Regulations
• Completes and submits all Currency Transaction Reports in compliance with Credit Union policies, procedures and State and Federal Regulations
• Assist and brief leadership on member activity, member correspondence, and any other information as needed.
• Attends and participates in Credit Union Days and Community Events
• Required to meet and/or exceed monthly goals ethically and in compliance with Credit Union Policies and Procedures, as well as State and Federal Regulations
• Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff members

Essential Qualifications:

High school diploma or equivalency certification required. One (1) year of customer service experienced required, supervisory preferred. Cash handling a plus.

• Exhibits strong interpersonal skills with the ability to be empathetic and build rapport.
• Ability to express oneself clearly and articulately both orally and in writing.
• Demonstrated skill in customer service and communication.
• Ability to exercise tact and responsibility with handling confidential information.
• Ability to work with direct supervision of daily activities.
• Demonstrates ability to achieve individual goals as well as support the team achieve branch goals.
• Intermediate mathematical skills required.
• Knowledge of credit union loan policies as well the following regulations: Truth in Lending, HMDA, Equal Credit Opportunity Act, Fair Credit Reporting Act, Uniform Commercial Code, HUD, RESPA, Fair Housing Act, Fair Debt Collection Practices Act as well as lending related laws and other NCUA regulations
• Knowledge of credit union products, services, policies, regulations, and procedures

Apply today and discover a rewarding career! We offer competitive salaries, great benefits, and most importantly the opportunity to make a difference.

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.