Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100 year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching Weekly pay for hourly-paid employees. Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays A tuition reimbursement plan where employees are encouraged to continue their education and development For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. SUMMARY Responsible for providing proactive and excellent customer service to assigned accounts, assisting with scheduling inbound and outbound shipments with Customer’s Carrier’s (including LTL and TL shipments) if applicable, and managing invoices and billing documents. Responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. Helps implement Company Quality, Safety, and Customer Standard Operating Procedures (SOP’s.). Coordinates with vendors, sales staff, customer service representatives, billing representatives, warehouses and shippers, as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain consistent contact with clients and agents. Act as a liaison between the warehouse and the customer for account and operational needs and work to resolve any discrepancies between the two. Develop/maintain productive relationships with clients, vendors, agents, and industry partners. Oversee all aspects of assigned orders. Including order entry, scheduling transportation needs, maintaining order communication, tracking order status, addressing cancellations, resolving order issues, maintaining documentation, and providing proactive customer support. Maintain and adhere to company SOP’s and Quality Assurance process and guidelines for all Customers and warehouse activities, including order specs, shipping requirements, and communication (systems/email/phone) specific to each customer. Support onboarding process for new customers. Maintain damage records, backorder logs, and any applicable regulatory reporting as needed. Identify and recommend process improvements. Coordinate with corporate billing staff to ensure all warehouse accounts are billed accurately and timely. May review/prepare billing as needed. Maintain Project KPI’s. Identify and recommend training, work allocation, and problem resolution. Maintain customer reporting for both internal and external customers. Participate in internal and/or external customer meetings. Participates in the development of department goals and objectives; recommends, implements, and administers methods and procedures to enhance operations QUALIFICATONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: Minimum of High School Diploma, college degree or some college experience highly preferred. Minimum 2 years of direct experience in a similar industry, or 2 year completion of Logistics and Transportation courses through accredited college. Knowledge, Skills, and Abilities: Knowledge of inventory management procedures and general warehousing terminology and practices. Familiarity with warehouse and inventory management systems required. Solid mathematic and financial accounting principles. Proficiency with all MS Word programs (e.g. Excel, Outlook) and ability to quickly learn warehouse system and transportation systems, if applicable. Ability to do spreadsheet tracking and data analysis is vital. Interpersonal and communication skills are critical. Must have the ability to manage multiple party communications utilizing various forms of software technology and will be expected to successfully negotiate and resolve customer claims. Must excel in time management, prioritizing deadlines, and communicating with Management proactively if deadlines need to be extended. Must have strong teamwork and cooperation skills. Must be able to periodically work a flexible schedule. PHYSICAL/ENVIRONMENTAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activity Level: While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, see clearly and talk or hear. The employee must regularly lift and/or move up to 49 pounds unassisted. The employee must be able to carry and climb a ladder. Must be capable of standing and walking for extended periods. Must be able to twist, stoop, squat, reach above shoulder level and crouch on a frequent basis. Must be able to use hands and feet simultaneously and for repetitive movements. Working Conditions: Cubicle working environment. Noise level in the work environment is usually moderate. Some facilities may cause exposure to warehouse working environment where loud noises are typical and exposure to varying weather temperatures may exist. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The Suddath Companies moves people, businesses and products together with our group of privately-owned companies and family of brands, including Sterling Lexicon, Perdue, Phase Integration, MoveDay and Daryl Flood. Our mission is to serve our customers, communities and each other with the highest level of care, making lives easier by delivering in the moments that matter. Since our inception more than 100 years ago, our values have been and continue to be at the foundation of everything we do. They are: Trust We foster an environment of trust through our integrity, dependability and accountability. We fulfill our promises to each other and our customers. Innovation We look for ways to continuously improve our customer and employee experience by challenging the status quo, taking smart risks and learning from mistakes. Teamwork We collaborate through common goals as one team, welcoming the diversity of ideas, encouraging and supporting one another and celebrating contributions. Caring We show empathy in all that we do, operating with compassion and understanding. We promote a safe and healthy work environment. Agility We overcome challenges by being nimble and resilient, quickly accepting, driving and adapting to change. The Suddath Companies are an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED