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We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.
• Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service• Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities• Present a professional, confident and enthusiastic image to develop trusting relationships with all customers• Effectively manage customer account data which includes setting up new accounts and maintaining related data
Why Suburban Propane? Suburban Propane takes pride in serving our employees and does so by offering competitive pay with incentive potential and a comprehensive benefits package including, but not limited to, medical, dental, vision, disability, life insurance, HSA and FSAs, paid vacation, personal and sick pay, tuition assistance, online learning opportunities and training, and a 401(k) with company match and immediate vesting.
For a full list of our benefit offerings please visit https://jobs.suburbanpropane.com/benefits/
• Minimum of 3 years of experience in a customer service role• Minimum of a High School diploma or GED preferred• Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports • Ability to multi-task and prioritize assignments in a team environment
Headquartered in Whippany, New Jersey, Suburban Propane Partners, L.P. (NYSE:SPH) is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas and electricity in deregulated markets. As a national propane industry leader with over 3,000 employees, Suburban Propane maintains business operations in 42 states, providing prompt, reliable service to over one million residential, commercial, industrial and agricultural customers. We are committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources.
It’s an amazing time to become a part of our team as we expand our national footprint and
make strides toward a sustainable, clean energy future!
At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.
Full Time
Accommodations
$32k-40k (estimate)
04/09/2023
04/03/2024
suburbanpropane.com
AUBURN, NY
3,000 - 7,500
1928
Public
JOSH NELSON
$1B - $3B
Accommodations
Suburban Propane is a New Jersey-based marketer and distributor of propane, heating oil and refined fuels for commercial, residential and industrial sectors.
The job skills required for Customer Relations Specialist include Customer Service, Products and Services, Billing, Microsoft Office, Life Insurance, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relations Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relations Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relations Specialist positions, which can be used as a reference in future career path planning. As a Customer Relations Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Specialist. You can explore the career advancement for a Customer Relations Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relations Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relations Specialist job description and responsibilities
Customer agents talk to customers on behalf of businesses and companies.
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Assist customer with transportation needs and document all calls via center tracking systems schedule, modifying and canceling reservations, as required and the follow- ups as needed; promote great listening skills.
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Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
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Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relations Specialist jobs
They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
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Validate and qualify new customers before referring to the appropriate sales manager.
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Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
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Step 3: View the best colleges and universities for Customer Relations Specialist.