Subaru Superstore of Surprise, Family Owned and Operated Service Department is expanding and is currently seeking an Express Service Advisor to join our award-winning team! We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. Keep in mind, Customer Service is the top priority.

Responsibilities:

• Promptly and professionally greet clients on the drive for express maintenance items including oil changes, wiper blade replacements, tire repairs, battery testing & replacement, cabin & air filter inspections & replacements
• Obtain client and vehicle information
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Monitor the progress of each vehicle throughout the day, and update clients frequently
• Explain the repair process, review the inspection results after the oil change has been completed while providing an active delivery (review of services performed) when delivering finished vehicle to the customer.

Qualifications:

• Deliver a Truly Exceptional client experience
• Minimum 1 year of automotive express service advisor experience preferred
• Prior experience using Reynolds & Reynolds, UCS, or ADP Database Systems is preferred
• Process driven, have outstanding attention to detail and a high sense of urgency
• Be self-motivated and manage day to day work plan activities in a fast-paced environment
• Have a friendly, outgoing personality, positive attitude, and a professional appearance
• Proficient computer skills (Including Microsoft Word and Excel)

We provide a positive, professional work environment. Our Team members enjoy terrific benefits which include:

• Competitive wages
• Health/Dental/Vision benefits
• Life/Short & Long term disability Insurance
• 401(k) with Company match
• Paid Holidays
• PTO (Paid Time Off)
• Employee Discounts
• Growth Opportunities

We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Work Location: In person