Customer Service Supervisor

Employee is responsible for the direct oversight of an assigned work team on a designated account and on a designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met and that front-line employees are complying with all safety, quality, and compliance standards established by the Company, by our Clients, and by regulatory authorities.

Job Description:

The Customer Service Supervisor is responsible for ensuring that SUBABM-AVILAX - NEW’s customers are satisfied with our products and services. This position is also responsible for managing the customer’s expectations, and ensuring that their needs are met. The supervisor will work closely with our sales team, and will also communicate with our customers to ensure they are satisfied with the product and service.

Specific Duties / Essential Job Functions: (Other duties may be assigned.)

· Monitor and direct agents to perform duties according to Standard Operating Procedures.

· Effectively operate current technology required to track and process work orders.

· Adhere to all ADA non-discrimination requirements.

· Comply with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.

· Assist Managers to achieve strong operational performance.

· Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.

· Monitor and maintain appropriate staffing levels.

· Ensure all call offs are covered.

· Manage employee lunches and breaks.

· Manage the Attendance Policy

· Participate in client briefings and communicate with Client representatives on a frequent basis regarding operations.

· Manage daily schedules.

· Maintain daily shift report for managers.

· Maintain communication with Managers to maintain optimum staffing levels.

· Effectively coach, counsel, and discipline employees.

· Conduct service audits.

· Work with Safety Quality Manager to ensure the safety and security of the

operation.

· Set positive, professional example for workforce.

· Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.

· Miscellaneous duties as assigned.

Supervisory Responsibilities:

· Front-Line employees on designated account and shift.

Other:

· Physical Demands: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

§ The individual may be required to stand and walk for 2/3 or more of the work shift.

§ Individual may be required to talk, hear, and use hands to handle or feel for 2/3 or more of the work shift.

§ Individual may be required to lift 50 pounds or more for up to 1/3 of the work shift.

Work Environment: The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

§ The work environment has a moderate to heavy noise level.

· Specific Job Knowledge, Skill, and Ability: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Language Skills:

§ Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.

§ Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the general public.

Math Skills:

§ Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Computer Skills:

§ Basic understanding of computer software programs, including Microsoft Office.

Reasoning Ability:

§ Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

· Employee must comply with the Company’s uniform and grooming standards and must wear their ABM ID at all times.

· Employee must comply with all guidelines and policies set forth in the ABM Team Member Handbook.

Education:

High school diploma or GED required. College degree or equivalent work experience preferred.

Experience:

Previous management experience preferred.

Overall:

Must be 21 years of age or older.

Must submit to and pass a drug screen.

Must meet all requirements including successful completion of a background check and work history.

This job description is subject to change at any time at the discretion of management.

Must work schedule as assigned.

I have read and understand the attached job description. I agree that I can perform the essential job functions and meet the job requirements with or without reasonable accommodation.

Job Type: Full-time

Pay: $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Overtime
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)
• Supervisor: 2 years (Preferred)

Work Location: In person