59 entry level customer service assistant Jobs in santa ana, ca
ROBINSON PHARMA is Hiring a Customer Service Assistant Near Santa Ana, CA
The Customer Service Assistant will perform necessary tasks and general duties to assist the Customer Service Executive. Will manage orders that provide delivery to customers, ensures orders are selected, packaged, loaded, and dispatched safely, timely, efficiently, economically, and that proper records are maintained. In accordance with organizational goals, provides direction to team on activities and behaviors. Identifies and analyzes problems; plans tasks and solutions.
Duties/Responsibilities:
- Processes customer orders via phone, fax, and internet.
- Follows up with customers on quotes, orders, issues, and potential business.
- Provides exceptional customer service, including professional communication via phone, email, and fax.
- Maintains department profitability through research, analysis, trending, defining problems and solutions.
- Works with customers, associates, sales team and managers to plan and forecast future business.
- Sets objectives, plans, follows up to ensure all goals are met on time.
- Communicates and works with all operational areas within Robinson Pharma, Inc
- Will work with Department Heads, Associates, Customers, and Vendors to drive sales, ensure high levels of customer service, and solve complex problems.
- Communicates with customer daily on orders, quotes, issues, and future business.
- Assist Customer Service Executive with delegated tasks and other duties
- Professional phone manner and ability to work independently.
- Coordinates between Shipping Department and Customer.
- High School diploma/GED and/or some college
- 1-3 years of Customer Service work experience.
- Comfortable working in a fast-paced environment.
- Excellent Communication Skills - able to speak clearly, concisely and accurately in order to ensure effective department operations. Bilingual: Vietnamese (conversational) & English a plus.
- Computer Skills (Intermediate level) proficient in MS Office (Excel, Power Point, Word, and Outlook).
What We Offer:
- Competitive Wages, $25-$30/hour, depending on experience.
- Medical & Dental (company pays 75% of employees HMO plans)
- Discounted Vision
- 401k - match up to 3% of annual salary
- Paid Holidays
- Vacation Days
- Sick Days
Robinson Pharma, Inc will conduct a background check by using a third-party vendor to conduct such background investigations. After acceptance of an offer, you will be asked to complete and deliver authorization, consent and release of all background information. Employment will be 'at-will' and may be terminated at any time, with or without notice by either party in writing.
This is a non-management position
This is a full time position
Job Summary
Full Time
Pharmaceutical
$67k-86k (estimate)
05/03/2023
06/28/2024
robinsonpharma.com
SANTA ANA, CA
500 - 1,000
1989
Private
TAM NGUYEN
$200M - $500M
Pharmaceutical
Related Companies
About ROBINSON PHARMA
Robinson Pharma is a manufacturer of softgels, tablets, capsules, powders, and liquids for dietary supplements and health care industries.
The job skills required for Customer Service Assistant include Customer Service, Communication Skills, Futures, Background Check, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Assistant positions, which can be used as a reference in future career path planning. As a Customer Service Assistant, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Assistant. You can explore the career advancement for a Customer Service Assistant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Assistant job description and responsibilities
A customer service assistant may also be called upon to provide practical help, such as advising a customer on how to assemble or operate an appliance.
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Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
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Customer service assistants deal with customer questions, purchases and complaints.
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Organize and schedule customer orders to an appropriate department.
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Follow up with customers at a later date.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Assistant jobs
Undertaking a relevant qualification will show managers that assistants are serious about their job and may offer the opportunity to fast-track to a managerial position, depending upon job performance.
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Customer service assistant jobs do not usually require specific qualifications, although a good command of the English language will be required by most employers.
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Responding to questions with positive language can greatly affect how the customer hears the response.
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These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation.
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Ask for direct feedback from customers and colleagues in order to have a room for improvements.
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Step 3: View the best colleges and universities for Customer Service Assistant.
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