Study Hotels is Hiring a Reservations / Revenue Manager Near New Haven, CT
The Study at Yale Hotel is currently seeking a Reservations / Revenue Manager to provide genuine hospitality and the highest quality of service to our guests. This position is responsible for coordinating reservation systems and implementing revenue management strategies and processes in order to optimizeand maximize property’s room revenues. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.Reservations Management
Manage all incoming reservations and respond in a timely manner
Manage reservations for all Special Event weekends
Attend weekly Revenue Management, Group pick-up, Reservations and Sales Business meetings
Assist in maintaining group selective targets and adjusting appropriately in HMS
Check for duplicate reservations by calling all multiple same name reservations to ensure accuracy of guest names and any special requests
Work with the Sales Department regarding group rooming lists, reservation changes and group billing according to contract and email history
Monitor room type availability daily
Monitor non-guaranteed reservations daily
Cancel reservations when needed
Create and maintain group and transient room blocks
Ensure all reservations have correct billing and all other necessary information
Monitor internet (OTA) reservations and requests
Assist in completing all VIP and internal reservations and communicating any issues
Research and charge for all no-show reservations
Pre-block special requests / groups and room assignments on a daily basis
Build rates and packages in HMS and TravelClick
Create daily “show room” listing
Knowledge of all Property Management Systems
Assist Front Desk when necessary
Train all Front Office associates in reservations
Monitor reservations and discrepancies in IHotelier
Perform other duties as necessary
Revenue Management
Manages rooms and ensures inventory is allocated and restricted properly to maximize revenue and profits for hotel
Responsible for building rates, packages and hotel sales strategy information in the hotel inventory systems
Conducts analysis of revenue, profit and demand associated with hotel rooms
Contributes to forecasts, budgets, weekly and daily projections
Prepares historical and future analysis of revenue and profit opportunities
Job Responsibilities
Coordinate and manage the yield management process and daily execution in all property management systems
Collaborate with GM to input appropriate yield controls to maximize hotel's revenue from all distribution channels
Monitor the status of the hotel throughout the day. Adjust any inventory controls that need to be modified through the applicable Revenue System(s) and communicate to the strategy team. This must occur as frequently as required based on high demand/revenue time frames
Create and maintain a 12-month rolling demand calendar
Monitor the pricing of competitors and understand the dynamics of the local market and demand generators
Assist in monitoring group blocks to determine rooms available for sale to transient customers. Understand groups’ pick-up history and effectively assist in managing group cut off dates
Review arrivals report and daily revenue reports for accuracy
Manage brand/third-party channels
Monitor the competitive set for occupancy and rate and recommend changes based on findings
Collaborate with Sales and Marketing to provide consultation on strategies for negotiating and booking optimal group and catering business
Prepare / present / own the hotel weekly and long-range rooms’ forecasts for group and transient reservations
About UsThe Study at Yale Hotel, the first property of the Study Hotels brand is sophisticated, yet relaxed 124 rooms hotel located in the heart of Yale University’s vibrant Arts Campus in New Haven, Connecticut - just steps away from the University’s museums, theaters, libraries and cultural centers. The Study at Yale captures the essence of Yale and offers guests a level of personalized service, style and comfort, unparalleled in the New Haven area. Literature, art, music and thoughtful design are central themes, evident throughout our inspired spaces.Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.