JOB DESCRIPTION:
Deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Creates a welcoming, playful and thoughtful service environment. Assist housekeeper in maintaining a high standard of cleanliness.
this is an over night position:
RESPONSIBILITIES:SKILLS:
We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Strive to continuously evolve and improve your performance in order to provide a Four Diamond level of service for all guests each and every day. Previous knowledge of vacuum, carpet shampooer, and buffing machine.
RESPONSIBILITES:
1. Celebrate our culture of individualism, engagement, having fun and evolving theWit experience for every guest every time.
2. Recognize the importance of literature, humor, music, science, theatre and culinary arts in making theWit more experience than hotel.
3. Represent the hotel in a positive manner at all times.
4. Clean public restrooms and public areas.
5. Remove garbage from guest room floors.
6. Assist housekeeper by replenishing supplies in linen closets and on carts.
7. Remove rollaways and cribs from guest rooms as requested.
8. Assume all responsibilities as delegated by the manager and do any or all other duties that may be required to fulfill customer needs and requests.
9. Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.
10. Lead theWit experience as instructed by the hotel leaders.
ADDITIONAL QUALIFICATIONS:
1. Must be able to communicate in the primary language of the hotel.
2. Must wear proper uniform/dress at all time and be well groomed.
3. Must maintain flexible schedule to accommodate hotel business and networking functions.
4. Must be able to lift and carry twenty pounds.
5. Must be able to push a cart with supplies weighing thirty or more pounds.
ABOUT THE COMPANY:
A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.
SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.
Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.