**Boston, Chestnut Hill, Store Manager**

at STUDS Boston, Massachusetts Studs is an experiential retail and e-commerce brand that has re-imagined the ear piercing experience. Studs mission is to empower bold self-expression and inclusive community through earscaping with safe and healthy ear piercings and the best curated destination of earrings.

Based in Boston , the Store Manager will report to the District Manager and will oversee the in store experience. You will be responsible for the daily performance and operation of the store while providing amazing customer experience and driving sales. This role will collaborate closely with the CX and Retail Operations Teams and will manage Store Associates and Piercers.

**Salary:** $70,000-$80,000

**Key Responsibilities:**

* Build a phenomenal team: Hire and train store associates and collaborate on hiring and training piercers. Create a performance-oriented culture by setting clear expectations and targets, and giving appropriate and prompt feedback.

* Own the store performance: oversee implementation of SOPs, staffing plan, and customer experience.

* With HQ, deliver a world class customer experience (including answering customer inquiries, issuing refunds/returns, scheduling appointments, etc)

* Oversee maintenance and facilities. Track and update store budget.

* Ensure inventory accuracy partnering with the Fulfillment Team, and oversee ordering and maintenance of store and piercing supplies.

* Report on daily and weekly store metrics and KPIs.

* Own scheduling and payroll for the store.

* Contribute to Studs social/content strategy.

**Requirements:**

* 3-5 years of retail management experience; experience with jewelry, piercing or a service or hospitality business is a plus.

* Youre an excellent communicator who can build relationships with people of all backgrounds.

* You act like an owner: if something isnt working, you fix it and you constantly find ways to improve the business taking feedback from the team and customers and translating it into action items.

* Youre flexible and comfortable with the gray areas that come hand-in-hand with startups.

* You have a passion for earrings and piercing; interest in digital innovation, and community-building is a plus.

* Driven, creative problem solver that consistently acts with integrity, speaks up, and assumes best intentions.

* Owners mindset, with the ability to approach feedback and problems with a positive attitude.

**Full-Time Benefits & Perks**

* Comprehensive medical, dental, and vision insurance

* Two weeks of accrued paid time off

* Three months of paid family leave for both full-time corporate and retail employees (biological, adoptive, and foster parents are all eligible)

* Paid sabbatical after four years of service

* Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)

* Quarterly learning and development opportunities to support internal mobility and foster an inclusive culture.

*Studs, Inc. is an equal opportunity employer and considers all applicants for employment without regard to race (including traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate.*

*Studs Inc. is monitoring and following public health requirements with respect to vaccination mandates, social distancing, PPE in the workplace, and sanitation practices in response to COVID-19. Accordingly, prospective employees are expected to comply with all such requirements if hired for employment.*

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in STUDSs Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender Gender Gender

Please identify your race Please identify your race Please identify your race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Veteran Status Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited t