About the job

CAL's Convenience, Owner/Operator of Stripes Convenience Stores throughout Texas, New Mexico and Oklahoma

Position: Fuel Service Technician, Lubbock, Midland or San Angelo Texas

Relocation Assistance available

Competitive Wages

Benefits

Paid Time Off

Paid Holidays

POSITION SUMMARY

Repairs and maintains fuel dispensing and related equipment in the stores by performing the following duties using tools ranging from common hand and power tools, such as hammers, drills, wrenches, saws, , ladders, etc.

ESSENTIAL FUNCTIONS

Customer Service

• Provides top-level customer service by responding to customer inquiries and concerns.
• Serves customers by maintaining our company’s philosophy of being friendly, professional and efficient.
• Represents the company interests with highest standards of performance excellence
• Partners with applicable business functions (namely operations and business support) ensuring highest level of collaboration & partnership.
• Suggests ways to increase preventative maintenance and general system uptime resulting in financial savings for company
• Monitors equipment to assure exceptional performance.
• Restores service on downed equipment & systems thus maximizing company’s ability to service customers and optimize profitability
• Utilizes & leverages reporting to maximize service capabilities and company profitability

Operations

• Performs daily repairs and maintenance of fuel dispensing and related equipment in a timely and professional manner per equipment priority code.
• Performs installation, startup and repair of fuel dispensing and related equipment.
• Performs installation and maintenance of point-of-sale equipment
• Instructs store personnel on proper use of fuel dispensing equipment.
• Recommends system changes and upgrades.
• Performs testing of petroleum lines from fuel storage devices to dispensers..
• Trains other fuel service technicians.
• Records fuel service repair work performed and the costs of the work by completing the SWO’s in a timely manner.
• Maintain parts and supplies needed for job completion and accounts for appropriate levels.
• Diagnose equipment problems and determine how to correct them as necessary.
• Completes transfer forms for accurate inventory part counts and proper allocation.
• Assist Service Supervisor in cost control efforts and in identifying major capital budget request.
• Consults with management to resolve maintenance problems and recommends measures to improve operations and conditions of equipment.
• Assist with various duties as assigned.

POSITION QUALIFICATIONS

• Resourceful – Versatile and flexible in responding to business priorities.
• Customer Centric – Champion customer excellence and deliver on the Stripes brand promise.
• Analytical - Uses intuition and experience to complement data.
• Design - Applies design or operation principles.
• Problem Solving - Identifies and resolves problems in a timely manner.
• Project Management - Coordinates projects.
• Technical Skills - Shares expertise with others.
• Customer Service - Responds promptly to customer needs.
• Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

SKILLS & ABILITIES

• Education/experience: High School degree or GED equivalent is required. A minimum of three (3) years related experience is preferred.
• Valid Driver’s License
• Wayne Dresser and Verifone certifications
• A satisfactory driving record required
• Ability to drive a service vehicle safely
• Willing and able to travel long distances as part of the primary supervisory responsibility

Skills:

• Ability to lead team and train other technicians.
• Must possess good electrical, mechanical, diagnostic and analytical skills.
• Ability to read and understand wiring diagrams and equipment schematics.
• Ability to use digital multi-meter to perform troubleshooting.
• Ability to perform the four basic arithmetic operations (add, subtract, multiply, divide).
• Ability to work with various hand and power tools.
• Ability to interact with store personnel, customers, and management in a professional courteous manner.
• Ability to work with minimal supervision.
• Ability to read and interpret documents such as operating and procedures manuals.
• Ability to write routine reports and correspondence.
• Ability to work flexible hours such as weekends, on-call, evenings and holidays.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to operate a forklift and pallet jacks with proper training.
• Basic computer skills

WORK SCHEDULE

Committed to work assigned hours

WORK ENVIRONMENT / PHYSICAL DEMAND

The work environment characteristics and the physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly exposed to wet or humid conditions and 80% of the work is performed outside. The employee will regularly stand, walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. The employee must occasionally lift and/or move up to 50 pounds, bend, twist and climb ladder and work at heights of above eight (8) feet. The employee will handle liquids, plastic, glass, paper, rubber, petroleum products and may work in conditions that may contain hydrocarbons.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate