Employment Type
The goal is to build membership engagement while driving new prospect appointments and welcoming our members and prospects. You will drive overall prospecting activity primarily via phone. Additionally, texting and email are tools used to response to all marketing activities and generate client engagement. You must be client-focused, and sales-oriented, with an eye towards driving store revenue.
We are looking for a motivated Phone & Client Service Rep to undertake all member engagement duties for our studio. You will be the face and voice of the company for all clients and prospects and are responsible for the first impression we make.
The ideal candidate will have a friendly personality, while also being very perceptive, disciplined and accountable. This includes providing Stretch Zone information and driving all activity of new prospects while being customer-oriented.
Hours: We are flexible; 25 -30 hours per week, Monday through Friday. Saturday is an option as well!
Job Requirements/Responsibilities:

• The lead contact for all clients and prospects. Essential to the day-to-day operations of the store
• Schedule 40 demo appointments each week
• Make a minimum 50 calls per day to schedule demo appointments.
• Monitors client sessions to ensure appointments run on time.
• Helps promote current client renewals and is directly responsible for the acquisition of new prospects via telephone and text inquiries.
• Helps the team clean and maintain the store.
• Works closely with store stretch practitioners and the management team to provide outstanding service and a comfortable atmosphere for all clients.
• Proficient with Apple/Mac
• Proficient in Microsoft
• Proficient in Excel
• Knowledge of Club Ready CRM
• Expert Phone Skills
• Attention to Detail
• Self-Starter
Sales OrientedAbout Stretch Zone:
Stretch Zone provides one on one practitioner-assisted stretching. The Stretch Zone Method is a new way to stretch that makes you feel the difference. By leveraging our proprietary strapping system, we’re able to properly stabilize the muscles that aren’t being stretched, allowing us to focus on the muscles we do want to stretch. This isolated stretching gives you a deeper, more efficient stretch.