Job Title: Desktop Support Technician II

Location: Cleveland OH 44102

Duration: 3 Months contract to hire

Shift timings: (M-F) 7:30am-4:30pm. Overtime? No. On-call? No

Pay rate: $25/hr on w2 without benefits.

Job Description

Is this position remote or in person? In-person.

What will the primary day-to-day responsibilities entail for this person?

• Unbox the device (laptop)

• Power up, install Windows updates and drivers, install any required applications

• Install, move, add and change (“IMAC”) the device in ServiceNow.

• Re-box the devices

• Create shipping labels and fix to box

• Ship the devices to end-user

• Monitor calls, incidents and requests using client provided ServiceNow tool

What is the TOP 2 required skills that candidates must have? Great Customer Service, Desktop Support (Win10 and Office 365).

What will the work schedule be for this position? (M-F) 7:30am-4:30pm. Overtime? No. On-call? No.

How many overall years of experience should this person have? 6 – 12 months.

Do they need any specific certifications or education? No. A is nice to have.

If contract to hire what is the conversion rate? Contract

How many miles per day will the contractor be driving? No.

What is the exact work location or city, state, zip 341 White Ponds Dr. Akron OH.

How soon will candidate review and interviews start? Wednesday 03/19/2024.

Do you have upcoming vacations or time out of the office? No