IT Help Desk SupportJoint Expeditionary Base–Little Creek (JEB–LC), VA 23518Schedule: 0800-1630 M-F EDTSalary Negotiable - Full-Time with BenefitsResponsibilities:• Setting up new users and giving them access to Salesforce.• Managing and maintaining the users in Salesforce, including Public Group User Management. • Assist with setting up Outlook Email Profiles. • Install necessary certs on machines for full functionality to specific Outlook folders. • Monitoring and identity Network capabilities to report for latency or outages.• Create, submit, and track all SAARs for employees to gain access to all required systems on the NMCI network. • Act as a liaison between the user and the U.S. Navy System owners. • Assist with user incident resolution and provide incident reports to leadership. • Assist and track in the procurement and accountability of I.T. assets. • Connect, Reconnect, or move workstations on the network. • Offer basic technical support and troubleshooting help with the computers for Tier 1 users.• Submit and track all I.T. related tickets I.E. (Salesforce, SNOW) Also issues related to systems/applications such as BOL, Outlook, NSIPS, and so forth. Requirements:• Active Secret Security Clearance • BA in Information Technology or Computer Science and Engineering (Preferred) OR at least 1-2 years in the field. • CompTIA Security Certification• Strong attention to detail• Communication skills • Ability to explain technical concepts to inexperienced users• Time management skills