A FirstCall Mechanical Company
HVAC SERVICE SALES REPRESENTATIVE
Location: Chesapeake, VA
WHO IS STR MECHANICAL?
Success Through Reputation
STR Mechanical is a HVAC Specialist based in Charlotte, North Carolina with operations around the Southeast. STR offers services in maintenance agreements, temperature controls and construction.
We feel that nothing is more important than to give our customers the quality of workmanship that they expect, pay for, and deserve. By growing and succeeding on the strength of our reputation, we strive to take care of each and every need of our customers, employees, and vendors. Whether the needs are service, installation, replacement, or temperature controls; we have the experience and expertise to excel in all of these areas to surpass our customer's expectations.
WHO IS FIRSTCALL MECHANICAL?
FirstCall Mechanical is a commercial and industrial HVAC, building controls, electrical, and plumbing services company. We serve commercial and industrial customers, including distribution centers, cold storage facilities, food manufacturing facilities, universities, and other commercial properties. FirstCall has approximately 290 employees and operations across Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas. We are actively growing our operations across the country.
FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
POSITION OVERVIEW
We are seeking an HVAC Service Sales Representative that will prepare and deliver presentations for commercial equipment and services to prospective customers.
JOB RESPONSIBILITIES

• Follows a disciplined and professional process to identify, target and qualify prospective new customers; takes advantage of market conditions and networks effectively to uncover new leads and contacts.
• Contacts prospective customers and schedules appointments
• Builds a referral network to identify new customers
• Conducts sales calls crafted to identify key sources of problems and/or dissatisfaction confronting Facility Directors in operating and maintaining heating/cooling, ventilation and control system equipment
• Develops a sense of urgency to resolve needs and positions FirstCall Mechanical as the supplier of choice
• Proposes solutions to prospective customers needs through creative and innovative application of local branch service capabilities with a focus on selling renewable maintenance agreements with an emphasis on digital service offerings, sustainability, and decarbonization
• Understands the customer's business and speaks their language
• Reviews and finalizes proposals with prospects and secures their commitment to the FirstCall Mechanical solution
• Conducts customer kick-off meetings, resolves customer issues, creates pull-through opportunities, maintains service agreements, extends service agreements and supports the collections process
• Keeps management informed of progress and account status using BuildOps tool and other means
• Develops and implements territory marketing plans consistent with the FirstCall Mechanical business strategy

QUALIFICATIONS

• Must have 3 years' experience in the Commercial HVAC industry
• Must have sales experience, preferably in HVAC Sales
• Must have experience using Microsoft Office applications
• Must possess an ability to build strong relationships with customers

BENEFITS

• Competitive Wages & Weekly Pay
• FREE dental insurance for employee
• FREE short-term disability
• FREE life insurance coverage of $20,000
• Eligible for insurance benefits 1st of the month after hire date with multiple options
• 401k plan with generous company match after 30 days
• PTO & 7 Paid Holidays
• Access to FirstCall Academy for training and development
• Education Reimbursement Program
• Generous Employee Referral Program

ACCOUNTABILITIES

• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
• Elite level of customer service and relationship building, to ensure we continue to be the FirstCall our customers make for their HVAC & Refrigeration needs

ORGANIZATIONAL ALIGNMENT
This position will report to the Branch Leader and has the responsibility to the service and sales teams.
BEHAVIORAL PROFILE
Strategic Skills
Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story
Operating Skills
Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize workflow.
Behavior Skills
Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Personal and Interpersonal Skills
Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.
Environmental Requirements
Has ability to work remote when not required in office for project-specific requirements.
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to operate the computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
STR Mechanical is an Equal Opportunity Employer