Description

Do you want to be part of a rapidly growing, industry-leading fintech firm? 

Are you looking for a company that is dedicated to developing and building your career?

Do you want to work at a company that puts its employees and culture at the forefront of everything they do?

If your answer to these questions is "yes", then STP may be right for you!

Company Overview

STP Investment Services is a collaborative partner providing scalable and transparent front, middle, and back-office solutions to investment managers, funds, and plan sponsors giving them the technology, expertise and confidence needed to focus on core business objectives. STP Investment Services, an international company with fully owned offices in the United States and India, provides a broad range of services for the asset management industry with capabilities to process all asset classes and meet ever-evolving business requirements.

STP employees enjoy the following benefits

· Competitive compensation plus a performance bonus

· Unlimited PTO in addition to your birthday as a free day off!

· 10 Paid Holidays

· Strong 401k Matching program

· Hybrid work schedule 

· Highly subsidized Medical/Dental/Vision/Disability Insurance benefits

· Volunteer Time Off (VTO). We pay you to do good in your community!

· Strong growth and advancement opportunities

· Employee Assistance Program

Summary of Role:

As the Shared Services Specialist, you will have a unique opportunity in that incumbents will be able to perform virtually all aspects of an investment operations back office from trade capture, support, and settlement through accounting, valuation, corporate actions, reconciliation, data management, performance measurement, system integration, and reporting. The position also provides the successful candidate the opportunity to improve operational processes via automation and workflow improvements.

The Shared Services Specialist will have the opportunity to learn the STP state-of-the-art systems platform and gain excellent experience managing client relationships and working with both institutional separate accounts and hedge funds on a leading financial system product (Eagle Investment Systems).

What you’ll do

• Serve as the day-to-day leader and knowledge resource for our middle office shared services.
• Daily oversight of all production related activities and management of the EOD production deliverables.
• Communicate with Account Managers, banks and investment managers to review and correct any discrepancies in account information, transactions, holdings, or investment types
• Resolve any additional open issues and questions, reaching out to internal technology support and vendor support when necessary to resolve any production issues or system support queries
• Oversight of staff and functions in offshore locations
• Oversee daily transaction workflow management in keeping with service standards.
• Lead ongoing assessments of the key components of quality service delivery, including effective design of procedures, adherence to procedures, systems tools available to associates, associates’ knowledge, skills and training and the overall morale and commitment of team members. Develop and execute sound and effective action plans in response to assessment findings
• Perform additional daily position and transaction exception review and resolution for recons between OMS vs. downstream systems, provide End of Day review and sign off

Competencies

• Self-motivation, organization and drive to complete multiple client deliverables in a timely manner without sacrificing excellence or quality.
• Strong written and verbal communication skills as you will primarily support your clients through email and/or phone calls. 
• Strong customer service skills as you will be communicating daily with your clients and other service providers. 
• A drive to broaden one’s knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments. 
• Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy. 
• Collaboration with internal and external stakeholders. 
• As the needs of our clients change, we need to be flexible to change with them. 
• Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment. 
• Curiosity, critical thinking and attention to detail: Whether it’s to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business.

Requirements

To be successful in this role, we’re seeking the following 

• BA / BS in Business, Accounting, Finance, Economics, Mathematics or equivalent professional experience. 
• Minimum 5 years of experience in the fund services industry. 
• Proficiency with fund accounting software. 
• Intermediate skills in Microsoft Office applications. 
• Excellent planning, time management and organizational skills.

Preferred Education and Experience

• Experience with currently used software systems. 
• Oversight or experience partnering with an offshore team is preferred 
• Proficient in Microsoft Office Suite